Assistant Manager - West Park Hotel

at  Provenance Inns

OVERVIEW

We are seeking a motivated and experienced Assistant Restaurant and Hotel Manager to join our team. This role combines the dynamic challenges of managing both restaurant and hotel operations, ensuring exceptional guest experiences while optimising efficiency. If you are passionate about hospitality and thrive in a fast-paced environment, we want to hear from you!

GUEST EXPERIENCE:

• Ensure seamless coordination between hotel and restaurant operations for a cohesive guest experience.
• Address and resolve guest issues, striving to exceed expectations and encourage repeat business.
• Develop and implement strategies to enhance customer satisfaction and loyalty.

QUALIFICATIONS

• Previous experience in a dual hospitality management role (hotel and restaurant) is highly preferred.
• Strong background in guest services, with a focus on creating memorable experiences.
• Proven leadership skills with the ability to manage and inspire diverse teams.
• Excellent problem-solving, organisational, and communication skills.
• Knowledge of hospitality software systems (Zonal, Table Management) is an advantage.
• Flexibility to work varied shifts, including weekends and holidays, as needed.

• Assist in overseeing daily hotel operations, ensuring exceptional guest service and smooth workflows.
• Supervise front desk, housekeeping, and maintenance teams to maintain high operational standards.
• Handle guest inquiries, complaints, and special requests professionally and promptly.
• Monitor and maintain compliance with health, safety, and hygiene regulations.