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Assistant Manager WFM at Clean Harbors External Career Site
Pune, maharashtra, India -
Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

People Management, Team Management, Contact Center, Workforce Management, Productivity Management, Performance Management, Calabrio, Webex Contact Center, User Licensing, Call Center Platforms, Call Routing Configuration, Excel, PowerPoint, SQL, Erlang C, Key Performance Metrics

Industry

Environmental Services

Description
About CleanHarbors: Clean Harbors Inc. (www.cleanharbors.com) is a NYSE listed US based $5.2 billion company. Clean Harbors was founded in 1980 near Bostonby Mr. Alan S. McKim, who today remains the company’s Chairman and CEO. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 18,000 employees and has over 450 service locations across the U.S., Canada and Mexico. Beyondaddressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avianfluoutbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment. Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors.  The GCC employees form part of our globally integrated teams that provide cutting-edge IT solutions andproduction support across platforms. Our shared services teams work seamlessly withtheir global counterparts in providing critical 24x7 support in various functions including Finance, HR, Procurement, IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees. Our Vision To be recognized as the premier provider of environmental and industrial services
Responsibilities
This role involves effective people and team management, focusing on overseeing workforce team productivity and performance within a contact center environment. Responsibilities also include managing user licensing, call center platforms, and potentially configuring call routing.