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Assistant Manager - WFM at EXL Talent Acquisition Team

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workforce Management, Call Center Technology, Staffing Optimization, Outbound Campaigns, Dialing Campaigns, Interpersonal Skills, Team Player, Project Management, Organizational Skills, MS Office, Excel, Word, PowerPoint, Analytics, Mentoring, Strategy Development

Industry

Business Consulting and Services

Description

* The candidate will have a strong personality and experience managing call center technology and in workforce management, the ability to think outside the box is crucial. Must be a team player with strong interpersonal skills * Develop and optimize staffing resources * Develop and manage strategy to run outbound campaigns, ensuring the saturation and penetration targets are achieved * Understand technology systems and create viable dialing campaigns to achieve departmental objectives * Partner with business leaders to develop new functionality to improve the borrower and agent experience * Collaborate with internal and external partners to maximize the achievement of business goals * Lead and mentor team members in building out the Analytics function completing required training and certifications * Work collaboratively with regional and global partners in other functional units; ability to navigate a complex organization * Excellent project management and organizational skills and capability to handle multiple projects at one time * Proficient in MS Office applications (Excel, Word, PowerPoint) * Knowledge in area of focus * Nice to have – First-hand experience in US consumer collections operations

Responsibilities

The role involves developing and optimizing staffing resources, as well as creating and managing the strategy for outbound campaigns to meet saturation and penetration targets. The candidate will also be responsible for understanding technology systems to create viable dialing campaigns aligned with departmental objectives.