KNOWLEDGE & SKILLS

• Strong analytical ability and experience working with large data sets.
• Proficient in WFM tools (e.g., Oracle HRMS), Excel, and dashboards.
• Understanding of resource planning, project lifecycle, and agile frameworks.
• Strong communication, stakeholder management, and leadership skills.

EXPERIENCE

• 5–7 years in workforce management, staffing, HR, or talent acquisition.
• Experience in regulated or financial services industries is a plus.
• Financial oversight and planning experience preferred.

QUALIFICATIONS

• University degree or equivalent work experience.
• Preferred certifications: ITIL, PMP, PRINCE2, COBIT, Agile (Desirable).

JOB PURPOSE:

The Assistant Manager – WFM is responsible for staffing, scheduling, and resource planning across the Technology and Digital departments, focused on third-party contractual staff. This role ensures alignment between workforce capacity and delivery goals, working closely with stakeholders across HR, Procurement, PMO, and Finance to forecast demand, manage data, and optimize resource utilization.