Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Assistant Manager_UAM Engineer_Pune at Vodafone United States

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

0.0

Posted On

14 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Operations, User Access Management, ITIL, Reporting Tools, Power BI, Advanced Excel, Splunk, Communication Skills

Industry

Telecommunications

Description

Supervise the team and ensure execution and delivery of services Support implementation of automated reporting for UAM managed services Provide periodic/on-demand reports to measure KPI & SLA, and overview of UAM activities Engage the team with regular knowledge sharing on latest updates and techniques Manage individual tasks, communicate progress to leadership, and ensure timely, high-quality delivery Responsible for queue monitoring, task assignment, quality monitoring, and escalation management Handle user requests, validation, reviews, and coordinate with customers/support teams Act as subject matter expert for continuous improvement methodologies in business processes Create and maintain tool-related documents, user guides, and prepare various reports Take end-to-end ownership to ensure access requests are implemented within SLA 4+ years of experience in IT Operations/User Access Management ITIL knowledge UAM overview 4+ years in IT Operations/User Access Management ITIL overview Knowledge of reporting tools: Power BI, Advanced Excel, Splunk Excellent written and verbal communication skills

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Supervise the team to ensure execution and delivery of services while managing individual tasks and communicating progress to leadership. Handle user requests, validation, reviews, and coordinate with customers/support teams.