Description:
Primary Purpose: Support the day-to-day operations of the maritime health team by supervising MCC workflows, ensuring real-time problem resolution, and executing administrative and case support tasks. This position also requires support for on-call and 24/7 coverage as part of the department’s operational commitments.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skill, and/or ability required of an Operations Assistant Manager for this position:

• At least 1 year of experience in the maritime industry, with extensive knowledge of vessel operations and service scheduling considerations. Agency work is highly preferred. A background in healthcare operations will also be considered.
• Previous management experience leading, engaging, and motivating a team to deliver results.
• Excellent verbal, written, and interpersonal communication skills.
• The ability to adapt, innovate, and lead in an environment that moves at a rapid pace, where change is common.
• Excellent computer skills in a Microsoft Office environment including Outlook, Word, and Excel
• Willingness and ability to support 24/7 operations through on-call and after-hours work as required.

MINIMUM EXPERIENCE REQUIRED

To perform this job successfully, the following experience is required for the Operations Assistant Manager

• Previous management/supervisory experience: 1 year
• Maritime or healthcare industry experience: 1 year

To perform this job successfully, the Operations Assistant Manager must be able to perform each essential duty and responsibility listed below satisfactorily:

• Daily Operations: Monitor MCC caseloads, reassign as needed to balance workloads; ensure all scheduled breaks are taken.
• Case Support: Personally assist with high-complexity or time-sensitive cases as needed; maintain active coverage when team capacity is low.
• Team Leadership: Be a visible leader on the floor; coach team in the moment and escalate issues to the Manager when necessary.
• Administrative Support: Coordinate scheduling, payroll, on-call calendars, reconciliation, and after-hours sheets; ensure accuracy and timeliness.
• Project Management: Maintain project management systems (e.g., Asana.com) and track progress on department initiatives.
• Communication Hub: Ensure timely communication between MCCs and the Manager; compile key updates before meetings.
• Performance Monitoring: Track real-time KPI progress (e.g., cases per day, documentation timeliness); flag underperformance weekly.
• Meeting Prep & Follow-up: Assist with planning and follow-up from weekly huddles and monthly meetings.
• Mentorship: Provide onboarding support to new hires and ensure checklists are completed within 30/60/90 day timelines.