As an Assistant Market Manager at Sunterra Market, you are a key driver of operational excellence, team leadership, and customer satisfaction. Working closely with the Market Manager, you help bring Sunterra’s vision to life by ensuring that every department—from kitchen and bakery to butcher and retail—is running smoothly, efficiently, and in alignment with our brand values.
This hands-on leadership role blends strategic oversight, team mentorship, and day-to-day execution. You will support the coordination of market operations, uphold high standards of quality and service, and foster a collaborative, customer-focused environment. Your ability to lead by example, solve problems proactively, and inspire your team will be essential in delivering memorable guest experiences and achieving business goals.
We are looking for an enthusiastic and passionate candidate to lead, inspire, and guide a cohesive team. The ideal candidate will have a demonstrated commitment to Sunterra Legendary customer service, natural leadership abilities, a solid work ethic, and a passion for food. You will be an effective and confident communicator, and colleagues will describe you as dynamic, positive, and ready to take the next step forward in your career with Sunterra.

CUSTOMER EXPERIENCE & MERCHANDISING

• Lead by example in delivering legendary customer service with warmth, attentiveness, and product knowledge.
• Ensure departments are well-stocked, clean, and visually appealing.
• Work in the market to ensure everything is full, colorful, and abundant for service.
• Resolve customer concerns with professionalism and urgency.
• Engage with customers to answer questions and provide guidance.

QUALIFICATIONS

• 3 years of retail or hospitality leadership experience, preferably in a market or multi-department environment.
• Strong leadership, communication, and organizational skills.
• Proven ability to manage operations, inventory, and team performance.
• Food Safety and WHMIS certification (training provided if needed).
• Passion for food, hospitality, and continuous improvement.