POSITION SUMMARY:

Are you a people person who loves a great mission and looking for a fulfilling job where you can build your leadership, communication, problem-solving and teamwork skills? As a key member of the Membership and Healthy Living team, this position is responsible for providing direct service as a member services associate and wellness coach. The main purpose of this position is to provide a positive role model for staff and members, and to create a relationship-developing atmosphere where customer service, a safe environment, and member engagement is at the highest priority. Join our team today and be a POSITIVE CHANGE MAKER in your community!
The Y is the leading nonprofit organization committed to strengthening community by connecting all people to their potential, purpose and each other. Every day, our team members - of all ages, backgrounds and life experiences – work together to empower young people, improve individuals’ health and well-being, and inspire action in and across communities. Character is what counts at the Y, where our values – caring, honesty, respect and responsibility – shape our culture. The Y is a diverse community where your colleagues quickly become your friends.
SHIFT: Monday through Friday 8:30 am – 5:00 pm. Ability to occasionally work early morning or late evening hours if necessary.

• Create a welcoming atmosphere that is people centered & service oriented.
• Ability to build genuine relationships with members helping them meet their healthy living goals.
• Take specific actions to move members to more connected and committed relationships with the YMCA.
• Strong organizational, computer, communication and customer service skills.
• Using good listening skills, deliver member-focused tours to potential new members and provide excellent service to active members, resulting in high membership retention and membership growth.
• Answer phones, complete program registrations, membership sales and proficiently perform all membership functions in the membership software system.
• Provide motivation, one-on-one member coaching and implement various member engagement initiatives.
• Maintain a safe, clean and functional wellness center.
• Assist with hiring, onboarding and coaching both the Member Services and Associates and Healthy Living Coaches.
• Responsible for monthly staff work schedules and assisting with getting shifts covered.
• Assist in the Annual Campaign with campaigner volunteer and donor recruitment, philanthropic outreach and board member recruitment.
• Emphasize fun and make the Y a happy place with positive relationships.
• Good problem-solving skills and adaptable to change.
• Previous customer service and supervisory experience preferred.