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Assistant Night Manager at DoubleTree by Hilton Bath

Bath BA1 5BJ, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

25 Oct, 25

Salary

28000.0

Posted On

25 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Writing, Customer Service Skills, Flexible Approach, Hospitality Industry, Communication Skills

Industry

Hospitality

Description

Responsibilities

Managing the guest experience, ensuring each and every guest receives great service, defined by our values and mission statement;
Manage the departmental costs ensuring scheduling and resources are dispatched accordingly to support operational performance;
Establishing opportunities for improving operations consistently;
Address guests’ service needs in a professional, positive, and timely manner;
Comply with quality assurance expectations and standards;
Regularly review our guest experience feedback, share results and comments and work to improve each facet of the business;
To work with all other departments in a suitably respectful, courteous and helpful manner;
To establish a courteous, helpful, and friendly attitude toward all guests at all times and to be confident in using guest names at every available opportunity;
To be aware of complaints/problems and bring them to the attention of the Front Office and Duty Manager and to offer assistance using your integrity;
Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after;
Continuously improve all operational processes and ensure these are clearly communicated to the relevant team members