Assistant Night Manager - JW Marriott Grosvenor House at Residence InnFairfield Inn by Marriott

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, People Management, Innovative, Pro-Active, Reliable, Front Office Experience, Managerial Experience, Passion for Hospitality, Sales Drive, Attention to Detail, Guest Service, Coaching, Problem Solving, Communication, Teamwork, Leadership

Industry

Hospitality

Description

EXPLORE MARRIOTT Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Grosvenor House Located on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park. This grand 5-star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomes celebrities, royalty and business leaders to Mayfair throughout its history and continues to do so. We are currently recruiting for an ambitious and passionate Assistant Night Manager who strives to provide and inspire incredible guest service that creates truly memorable experiences for our guests. Join our amazing and diverse team and grow your career with Marriott International, the world’s largest and most celebrated hospitality brand. What we are looking for An individual with strong interpersonal skills and good people management ability Being innovative, pro-active and reliable, able to work alone and within a team Sufficient experience in a similar position and strong Front Office / Managerial experience An ambassador who must have a passion for hospitality, being a role model as a leader and having a drive for sales JOB SUMMARY Serves as the property Manager on Duty, overseeing all property operations ensuring its high quality, as well as maintaining and exceeding standards during the overnight shift. The Assistant Night Manager will also; Represent property management in resolving any guest or property related situation. Personally assist in resolving any issues and completing tasks. The Assistant Night Manager needs to have a strong background in a hotel night time front of house role with a passion for creating memorable moments, attention to details and personalised guest service. Provide services that meet and exceed guest expectations at every turn, ensuring ongoing repeat business and loyalty from our guests. Improves service offering from all departments by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Develops specific goals and plans to prioritize, organize, and accomplish their work Assists Front Office Manager and Night Manager in all areas to ensure a correct and smoothly-operating department To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction. To carry out departmental standards in accordance with the SOP Manual. To ensure correct billing procedures are followed with minimum adjustments and ensuring strict attention is paid to the Hotel’s credit policy. Monitor on a daily basis all guest credit limits ensuring we have a valid payment method for each guest. To complete all daily audit checks and ensure any discrepancies are followed-up and resolved immediately. To be aware of all emergency procedures and be able to put systems in place to minimise disruption to guest/operation. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. REWARDS FOR WORK… BENEFITS FOR YOUR LIFESTYLE As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. You’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. We’ll support you in and out of the workplace by offering: Team-spirited co-workers Encouraging management Wellbeing programs Comprehensive Training and Development program Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries. Recognition programs Meals at work Uniform Enrolment of Perks at Work - Access to unlimited deals of retailers and more 20 days holiday increasing with service Cycle to work scheme Pension & Life Assurance Awards and recognition celebrations and many more…. Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.r associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

The Assistant Night Manager serves as the property Manager on Duty during the overnight shift, overseeing all operations and ensuring high-quality service. They resolve guest issues, assist in tasks, and improve service offerings by communicating guest needs to staff.