Company Description
Accor is the world’s largest and fastest-growing hotel group, with a network of over 5,000 properties across more than 100 countries. Beyond being a global leader, we are a community of over 260,000 hospitality experts, placing people at the heart of everything we do, nurturing a passion for exceptional service and achievement, beyond limits.
Closer to home, Novotel & Ibis Sydney on Darling Harbour stands as Accor’s flagship hotel in the region. Centrally located in Darling Harbour, surrounded by iconic attractions, restaurants, and bars, Novotel and Ibis are celebrated for their quality, simplicity, and exceptional value, offering over 750+ rooms with breathtaking views of Darling Harbour and the Sydney CBD.
We are seeking an experienced and dedicated Assistant Night Manager (Full -Time) to join our team and support the Night Manager in leading our night operations. As the Assistant Night Manager, you will ensure smooth and efficient hotel operations during the overnight shift, delivering a seamless guest experience and ensuring the safety and security of our guests and team.

Job Description

• Supervise the nightly operations of the hotel, ensuring all departments function effectively
• Assist to Manage guest relations and handle any complaints or issues that arise during the night shift
• Conduct night audits, ensuring financial transactions and reports are accurate
• Ensure the safety and security of all hotel guests and staff by conducting regular property checks
• Support the front office, ensuring exceptional service and efficiency in check-ins, check-outs, and guest queries
• Support the Night Manager to lead and motivate the night team, including front office and security staff
• Coordinate with other departments to ensure guests’ needs are met
• Manage emergency situations, including medical issues, fire alarms, or security concerns
• Ensure compliance with hotel policies, procedures, and regulations

QUALIFICATIONS

• Previous experience in a similar role, preferably in a hotel environment
• Strong leadership and team management skills
• Exceptional problem-solving abilities and a proactive approach to guest service
• Excellent communication and interpersonal skills
• Knowledge of hotel management systems (e.g., Opera, and basic accounting skills for night audits)
• Flexibility to work night shifts, including weekends and public holidays
• A professional and approachable manner, with the ability to stay calm under pressure
• Current First Aid and Responsible Service of Alcohol (RSA) certifications are an advantage

Please refer the Job description for details