Assistant Night Manager - Part Time
Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Australia, New South Wales, Terrigal
Hotel: Terrigal Pacific (TERAS), Pine Tree Lane, 2260
Job number: 143245
Your day to day:

GUEST EXPERIENCE

• Champions the winning ways culture within the hotel to ensure our people are consistently delivering positive guest experiences
• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
• Responsible and attends to guest’s request at all times
• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
• Attends to guest’s complaints, inquiries and requests, referees problems to Assistant Night Manager/ Night Manager if he/she unable to assist
• Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
  In the absence of other hotel departments provide a variety of guest services including but not restricted to Room Service, Housekeeping, Maintenance, Reception and Reservations

Please refer the Job description for details