As the Assistant Night Manager, you are responsible for the overall operation of the hotel during the overnight hours. You will oversee all aspects of guest service, manage a team of night receptionists and auditors, and ensure the safety and security of all guests and staff.

ESSENTIAL SKILLS:

• Guest-oriented: Possess a strong customer service focus with a commitment to exceeding guest expectations.
• Representative: Represent the hotel brand professionally and positively to all guests and staff.
• Independent: Ability to work independently and make sound decisions in a fast-paced environment.
• Responsible: Demonstrate strong accountability and a high level of responsibility for the safety and well-being of guests and staff.
• Front Office Experience: Prior experience in hotel front office operations, including guest registration, check-in/check-out procedures, and reservations.
• Communication & Interpersonal Skills: Excellent written and verbal communication and strong interpersonal skills.
• Problem-solving Skills: Ability to effectively identify and resolve guest issues and operational challenges.
• Organizational & Time Management Skills: Strong organizational and time management skills with the ability to prioritize tasks effectively.

DESIRED SKILLS:

• Supervisory Experience: Prior experience supervising a team of employees.
• Computer Proficiency: Proficient in using hotel property management systems (PMS) and other relevant software.
• Knowledge of Hotel Operations: In-depth knowledge of hotel operations, including housekeeping, maintenance, and security procedures.