Assistant Nurse Operations Manager - Ambulatory - Triage Hybrid at Orlando Health

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

0.0

Posted On

21 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clinical Operations Oversight, Patient Care Delivery, Quality Assurance, Patient Satisfaction, Patient Access, Patient Flow Management, Regulatory Compliance, Care Delivery Model Evaluation, Evidence Based Practice, Staffing Coordination, Change Management, Customer Service, Team Development, Conflict Resolution, Budget Monitoring, Human Resources Management

Industry

Hospitals and Health Care

Description

Position Summary Department: APAS Telecare Ambulatory Shift: Day Shift / FT (The standard schedule for this role is Monday through Friday; however, the position oversees an after‑hours, weekend, and holiday triage team. As a result, the leader may occasionally receive TEAMS messages outside of traditional business hours. In certain situations, they may also need to meet with staff virtually on weekends, conduct workshops, provide training, or step in to assist with operations. The benefit is that the role offers flexibility, allowing the individual to adjust their schedule as needed to support departmental demands). Hybrid:The role is hybrid from home and from our office located at W. Pineloch Rd. typically about a 50/50 split Title: Asst Nurse Operations Mgr (OP) Summary: Responsible for the oversight of clinical operations within the assigned practice setting(s) to ensure delivery of safe quality patient care, high patient satisfaction, timely patient access and optimal patient flow. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.” Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here. ORLANDO HEALTH - BENEFITS & PERKS: Competitive Pay Evening, nights, and weekend shift differentials offered for qualifying positions. All Inclusive Benefits (start day one) Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees. Forbes Recognizes Orlando Health as a Best-In-State Employer Forbes has named Orlando Health as one of America's Best-In-State Employers for 2021. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued. Employee-centric Orlando Health has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare. Responsibilities Essential Functions • Assists in the delivery and management of patient care ensuring compliance with physician orders and established policies, procedures and standards of practice. • Ensures compliance with organizational, regulatory policies and procedures for assigned clinical practice areas. Supports organizational goals and strategic initiatives. • Works with the manager and physician(s) to design, implement and evaluate care delivery models that improve patient outcomes. • Ensures the consistent delivery of evidenced based practice standards that are congruent with current national trends for ambulatory nursing care. • Establishes and coordinates appropriate levels of clinical staffing that meets the daily needs of the patient population. • Embraces, communicates and promotes change. • Cultivates exemplary customer service throughout the unit/department. • Works with manager to identify and achieve compliance with clinical indicators that support the organization’s strategic initiatives or plan. • Develops and mentors team members. Facilitates and supports team member involvement in professional and organizational activities. • Identifies issues arising from individual differences and develops awareness of those issues in nursing staff, medical staff and other health care providers. • Advocates on behalf of the nursing staff to represent the concerns of patients, families and staff. • Monitors operational expenses to stay within the established budget. May assist the Practice Manager, Nursing Operations Manager and physician leadership to develop a budget that will meet the financial goals of the organization. • Performs direct patient care activities as required to meet operational needs. • Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling. • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. • Maintains compliance with all Orlando Health policies and procedures. Other Related Functions  Knowledge of risk management concepts.  Participates in process improvement activities as assigned.  Participates in professional organizations.  Able to interpret the appropriate information need to identify each patient’s requirements relative to their age specific needs and to provide nursing care needed as described in the unit/practice/department’s policies and procedures. Qualifications Education/Training Bachelor Science in Nursing required. Licensure/Certification Maintains current State of Florida RN license or valid eNLC multistate RN license. Maintains current BLS; as determined by specialty area ACLS, PALS, NALS, or TNCC is required. Experience Two (2) years’ experience as a registered nurse in the Advanced care setting.

Responsibilities

This role is responsible for overseeing clinical operations within assigned practice settings to ensure safe, quality patient care, high patient satisfaction, timely access, and optimal patient flow. Essential functions include assisting in patient care management, ensuring compliance with policies, developing care delivery models, establishing clinical staffing levels, and managing various human resources functions.