PATIENT EXPERIENCE

• Role models the tenets of Mount Sinai Relationship Centered Care (MSHRCC) through facilitation of the following actions including, but not limited to, Admission Welcome, Bedside shift Report, HELP, AM/PM Care, 5 Minute Sit Down, Purposeful Hourly Rounding, Medication Review, Discharge Wrap Up, and MD/RN Unit Collaboration.
• Considers the patient’s values, preferences, expressed needs and knowledge in all aspects of care.
• Establishes and maintains a therapeutic relationship with the patient and family.
• Uses evidence-based practices to increase understanding of patients’ perceptions of care.
• Initiates service recovery for patients and family members who have concerns and escalates to Clinical Nurse Manager/Assistant Nurse Manager/Nursing Shift Manager or Patient Relations as needed.
• Demonstrates caring, respect, compassion, empathy and active listening through dialogue, body language and actions.
• Supports staff use of evidence-based practices to increase understanding of patients’ perceptions of care.
• Conducts Purposeful Hourly Rounding (PHR) on assigned patients addressing the 4 Ps.

Please refer the Job description for details