REQUIRED SKILLS & EXPERIENCE:

Prior office experience essential; proficiency in Microsoft Office and Excel; good communication skills, both verbal and written; exceptional organisation skills; professional telephone manner; ability to perform under pressure; excellent customer care skills; ability to prioritise effectively; keen attention to detail; ability to work well under pressure; excellent time management skills; accurate data entry skills; positive attitude; reliable and dependable with a good sense of humour.
Salary will be dependant upon previous experience
Job Types: Full-time, Permanent
Pay: £25,000.00-£35,000.00 per year

Benefits:

• Company pension
• Free parking

Experience:

• Microsoft and Excel: 2 years (required)
• Office : 2 years (required)

Work Location: In perso

As Office Assistant Manager you will be a key member of the office team responsible for ensuring that we provide customers with an excellent service. You will liaise with customers on the phone and by email. You will control the inputting of orders and the maintaining of accurate stock records. You will support the dispatch of orders by printing delivery notes, and the associated transport documentation. You will also be involved in checking orders to ensure both the quality, and the content of the orders meet the required specifications. As with any office there are numerous administrative tasks that you may be required to do to support the Office Manager and our customers. Key tasks you will complete;

• Supporting the smooth running of the office on a day-to-day basis
• Liaising with customers to ensure they receive a first-class service and address any concerns raised
• Prepare paperwork for the week ahead – pick lists, pricing labels, transport plans, trolley labels
• Printing of delivery notes daily
• Managing the trolley balances
• Controlling the reservations to ensure future sales are maximised and any issues raised with the Office Manager
• Review and agree any credit requests to ensure we treat customers fairly and learn from any issues raised which were preventable
• Ensuring stock for orders meets quality standards
• Communicate with new customers ensuring a smooth account opening process is followed, including obtaining credit checks
• Adhering to all Health & Safety requirements and ensuring required records are kept