JOB DESCRIPTION

• Managing and handling all customer service-related matters at Customer Service Counter
• Maintaining high level of customer service standards
• Handling enquiries and feedback from shoppers and tenants
• Bring the brand ambassador of the mall, promoting the Great Rewards loyalty program and related activities
• Support Marcom in voucher sales, mall redemptions, loyalty program and any other marketing initiatives as and when required
• Handle administrative duties and any other ad-hoc duties as assigned

JOB REQUIREMENTS

• Minimum GCE N Level qualification
• Minimum 1 year of working experience in a relevant customer service role
• Proficient in MS Office Word, Excel and/or usage of CMS is advantageous
• Customer-oriented with good communication and interpersonal skillsAble to work in fast paced environment and has passion for service excellence
• Able to work on rotating shifts, including weekends and Public Holidays