Assistant Officer, Insights & WFM at Transport for NSW

Burwood, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

0.0

Posted On

01 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workforce planning, Scheduling, Real-time monitoring, Performance reporting, Data analysis, Operational planning, Excel, Administrative support, Communication, Problem solving, Organizational skills, Attention to detail

Industry

Government Administration

Description

You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus on grand impact.You know that to make a meaningful contribution there needs to be connection and collaboration across the teams. Here’s your opportunity to help our people make a big impact In this role, you'll: Working as part of a supportive team, you’ll help deliver workforce planning, scheduling support, real‑time monitoring, and performance reporting in a high‑volume, multi‑channel contact centre environment. In this role, you’ll support rosters and planning cycles, monitor workforce data, prepare reports, and share performance insights that help the business make informed decisions. You’ll also provide important analytical and administrative support, with opportunities to build your skills in data analysis, reporting, and operational planning. For more information on this position and business unit, view the role description and information pack. About you Your strong organisational skills, attention to detail, and interest in data, gained through contact centres, operational support, or coordination roles, will help you manage competing priorities and deliver accurate, high‑quality work. You’re known as proactive, collaborative, and adaptable, with the ability to communicate clearly, work well with others, and solve problems as they arise. You’re comfortable using Excel, data reporting, real‑time monitoring, and workforce planning tools, and you enjoy contributing to a positive, fast‑paced team environment. Who we are Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry everyday. Join us Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers. Flexible work options may be available. Learn more via Flexible work options and policy Apply today Applications close 11:59 PM Sunday 10th May 2026. For more information about this role, please contact ANGELA.PETROU@TRANSPORT.NSW.GOV.AU. Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us. Learn more about how to apply via Our recruitment process | Transport for NSW #LI-Hybrid

Responsibilities

You will deliver workforce planning, scheduling support, and real-time monitoring within a high-volume contact center. Additionally, you will prepare performance reports and provide analytical support to help the business make informed operational decisions.