Assistant Officer/ Officer, Treasures Service Specialist, Treasures & Distr at DBS Bank

Tsim Sha Tsui, Kowloon, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

0.0

Posted On

18 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Interpersonal skills, Digital banking, Problem solving, Mentoring, Cash handling, Customer onboarding, Banking operations, Cantonese, English, Putonghua

Industry

Description

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you. Responsibilities (A) Deliver Joyful Arrival, Transaction & Departure Experience Greet & welcome customers to the branch in a warm & friendly manner. Assist customers with check-in procedures & minimize customer waiting time. Manage the ticket, waiting & seating for customers as appropriate. Answer customer questions & resolve or properly address any issues. Maintain a clean, neat, organized, & welcoming branch environment (B) Provide Seamless & Consistent Daily Service Operations At The Bank Halls & Entrances Ensure customers receive the experience as detailed in DBS service guidelines & that service standards & goals are met. Ensure service performance is aligned with DBS RED values – Respectful, Easy to deal with, Dependable. Act as a Digital Banking specialist to encourage & guide customers to use digital channels for transactions. Act as a mentor to guide the Service Ambassadors to deliver the joyful service experience. Support to orchestrate the bank hall operations, cash & non-cash transactions, customer onboarding journey, & advisory services. (C) Support To Continuously Uplift The Service Standards & Processes Proactively identify areas or opportunities where service can be improved, support the development & implementation of new initiatives for continuous improvement. Actively participate in daily huddles to adapt the customer obsessed mindset, reflect customer feedback, areas for improvement. (D) Support Contingency Work as a backup to support & perform transactions as appropriate & needed. Assist with other front-office duties in service areas as needed. (E) Support Daily Routine Work Support & assist in branch overall operation task. Requirements HKCEE holders with passes in English, Chinese and Mathematics Proven and hands-on customer service experience, preferably in banking or hospitality industries. Strong customer obsessed service mindset & attitude Excellent customer service skills. Ability to work independently. Excellent communication & interpersonal skills. Fluent speaking of Cantonese, English & Putonghua. Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified. Location: Tsim Sha Tsui Branch Job: Customer Service Schedule: Regular Employee Status: Full time DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named “World’s Best Bank” by Global Finance, “World’s Best Bank” by Euromoney and “Global Bank of the Year” by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named “World’s Best Digital Bank” by Euromoney and the world’s “Most Innovative in Digital Banking” by The Banker. In addition, DBS has been accorded the “Safest Bank in Asia” award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.

Responsibilities

The role involves delivering a joyful customer experience by managing branch operations, assisting with transactions, and guiding customers through digital banking channels. Additionally, the specialist will mentor service ambassadors and support continuous improvement of branch service standards.