1-800-PACK-RAT was founded in 2002 with a focus on making moving and storage simple. With portable storage containers, customers have the flexibility to choose on-site storage, warehouse storage, local moving, long-distance moving or any combination. Our team of experts is available to help customers from start to finish with the goal of exceeding every customer’s expectation.

SUMMARY/OBJECTIVE

Assistant Operations Managers ensure a smooth business environment with a focus of optimal customer service performance. They are responsible for implementing workflow procedures based on directions from the company’s Operations Manager. Duties include supervising, managing, and scheduling facility employees during day-to-day processes. Managing the overall safe operation of facility, daily route scheduling, inventory, customer opportunities, and collections. Providing excellent customer service and a safe work environment.

COMPETENCIES/SKILLS

• Strong problem-solving skills
• Effectively utilize software programs
• Strong communication skills
• Adapt in a fast-paced environment
• Detail oriented and highly organized

SPECIALIZED KNOWLEDGE AND/OR LICENSES

• Forklift certification
• General knowledge of DOT and OSHA requirements for a safe workplace
• Must have a clean driving record
• CDL A or B with exceptional driving record required
• Experience driving a truck preferred

REQUIRED EDUCATION AND EXPERIENCE

• High school diploma required, BS or BA preferred
• Minimum of two (2) years customer service experience
• Minimum of one (1) year of store operations and/or management experience
• Minimum of two (2) years forklift experience

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Work closely with the operations manager to oversee daily business operations
• Responsible for enforcing company policies and procedures within the office
• Perform facility opening and closing functions
• Manage fleet to ensure trucks are serviced and operable according to schedule
• Prepare, evaluate, and balance the employee and delivery schedules
• Manage customer relationships and resolve customer issues
• Manage facility inventory and assets
• Work and manage warehouse including load and unload third party trucks and company trucks using forklift and pallet jacks
• Proactively develop and recommend strategies for better workplace efficiency, safety, and goal achievement
• Attend to email and phone correspondence
• Liaise between managers, customers, and employees
• Fill in for Operations Manager in times of absence, including making executive decisions, holding meetings, and providing accountability