At 5 Logistics, our customers are at the heart of everything we do. Headquartered in Colorado, our reach extends globally, partnering with renowned brands across industries such as Outdoor Recreation, Wellness & Beauty, Lifestyle & Home, and Food & Beverage.
We’re more than just a fulfillment center. 5 Logistics is a blend of cultural diversity, a passion for logistics, and a commitment to delivering an exceptional customer experience. Our people are the foundation of our success, which is why we celebrate them through team lunches, company outings, and monthly birthday and anniversary events—small but meaningful ways to show our appreciation for a job well done.
Integrity and transparency are the cornerstones of our operations. As we continue to innovate and scale in the fast-paced world of eCommerce fulfillment, we remain steadfast in upholding these values while building strong partnerships with the brands we serve.
Job Summary:
The Assistant Operations Manager is responsible for overseeing the day-to-day outflow of client Sales Orders. This includes managing intelligent order waves with our Account Management team, helping the Picking & Packing teams with bottlenecks or volume spikes, and ensuring we are efficiently meeting our client Service Level Agreements (SLA’s).

Key Responsibilities:

• Work with Warehouse and Account Management teams on order releases to ensure daily fulfillment SLA’s are being achieved.
• Process clients’ orders in the company’s online Warehouse Management Software (WMS).
• Provide support on high-touch orders that have specialized labeling or delivery requirements. Maintain compliance routing guidelines for retailer orders.
• Interact with the warehouse team on any issues that arise on either inbound or outbound fulfillment activities. Troubleshoot daily issues and act in the client’s best interest at all times.
• Work with the shipping team on orders with issues such as address corrections, customs information for international shipments, shipment method mapping issues, etc.
• Participate in weekly meetings with our leadership team to ensure we are providing the best possible service for our customers.
• Accurately pick, pack, and process customer orders in accordance with company standards (when needed).
• Operate warehouse equipment such as handheld scanners, pallet jacks, and carts
• Float between departments to provide coverage and assist with special projects or priority tasks. Assist with volume spikes and/or white-glove order requests.
• Oversee Shipping software and create Support Tickets as needed. Manage the organization of shipping supplies and materials.

Requirements:
- 2 + years of experience in a warehouse or fulfillment center.
- 2 + years of experience in a customer facing role.
- Proficiency with Google Suite and Microsoft Office products.
- Demonstrated problem-solving history and process execution.
Benefits & Compensation:
Salary: $65,000 to $70,000/year with monthly Bonus Opportunity.

Job Type: Full-time

• 401(k) matching
• Health insurance
• Dental insurance
• Vision and AD&D Insurance
• Paid Time Off plan(s)

Schedule:

• 8-hour shift
• Monday to Friday

Language:

• English (Preferred)

Ability to Commute:

• Denver, CO 80216 (Preferred)

Ability to Relocate:

• Denver, CO 80216: Relocate before starting work (Preferred)

Work Location: In-person
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Language:

• English (Preferred)

Ability to Commute:

• Denver, CO 80216 (Preferred)

Ability to Relocate:

• Denver, CO 80216: Relocate before starting work (Preferred)

Work Location: In perso

• Work with Warehouse and Account Management teams on order releases to ensure daily fulfillment SLA’s are being achieved.
• Process clients’ orders in the company’s online Warehouse Management Software (WMS).
• Provide support on high-touch orders that have specialized labeling or delivery requirements. Maintain compliance routing guidelines for retailer orders.
• Interact with the warehouse team on any issues that arise on either inbound or outbound fulfillment activities. Troubleshoot daily issues and act in the client’s best interest at all times.
• Work with the shipping team on orders with issues such as address corrections, customs information for international shipments, shipment method mapping issues, etc.
• Participate in weekly meetings with our leadership team to ensure we are providing the best possible service for our customers.
• Accurately pick, pack, and process customer orders in accordance with company standards (when needed).
• Operate warehouse equipment such as handheld scanners, pallet jacks, and carts
• Float between departments to provide coverage and assist with special projects or priority tasks. Assist with volume spikes and/or white-glove order requests.
• Oversee Shipping software and create Support Tickets as needed. Manage the organization of shipping supplies and materials