At JOHNNY K CARSTAR Group, our culture is built on integrity, excellence, and care—for our customers, our team, and our community. We are more than a collision repair business; we are a family of professionals committed to restoring trust and peace of mind, one vehicle at a time.

We believe in:

• Make Lemonade: Make the best out of any situation—find a way to turn challenges into opportunities.
• Embrace Change: Live in the chaos and get comfortable with being uncomfortable.
• Be the Wind: Be the force that drives change and innovation.
• Love Life and Celebrate: Appreciate and celebrate the little things, too!

At JOHNNY K CARSTAR Group, we don’t just fix cars—we restore confidence, one experience at a time.

POSITION SUMMARY

As our business continues to grow, we are seeking a dynamic and experienced Assistant Operations Manager to support operations across multiple store locations. This role is essential in ensuring smooth day-to-day operations, supporting staff, implementing new procedures, and enhancing customer satisfaction. The ideal candidate is a strong leader with a background in parts, production, and estimating, and excels in time management, organization, and people skills.

QUALIFICATIONS & SKILLS

• 10 + years Experience in parts, production, and estimating within the auto body industry.
• Strong time management and organizational skills.
• Excellent interpersonal and customer service abilities.
• Ability to lead and support staff across multiple locations.
• Adaptable, proactive, and solution oriented.

EDUCATION & CERTIFICATIONS

· High school diploma or equivalent.

• Post Secondary Education in Business(preferred)
• Red Seal Certification from a recognized auto body repair program
• Additional certifications in auto body repair, estimating, or leadership training are considered assets.

NOTE:

This job description is subject to change based on the evolving needs of the business. It does not constitute a contract or guarantee of continued employment.
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Job Types: Full-time, Permanent
Expected hours: 40 – 50 per week

Education:

• Secondary School (preferred)

Work Location: In perso

• Fill in operational gaps at store level due to staff absences, holidays, or shortages.
• Support stores during high-volume periods, including managing tow-ins and overflow.
• Train and onboard new staff, supporting employee development and growth.
• Assist with the implementation of new procedures and policies across locations.
• Conduct file audits to ensure compliance and accuracy.
• Collaborate with HR to support performance reviews and employee evaluations.
• Address customer concerns and complaints to ensure a positive experience.
• Serve as a liaison between store teams and executive leadership.