Assistant Operations Manager at DELTA FUEL COMPANY INC

Shreveport, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Coaching, Team Development, Data Analysis, Collaboration, Problem Solving, Communication, Organizational Skills, Multitasking, Time Management, Decision Making, Analytical Skills, Logistics, Dispatch Operations, Microsoft Office, Map Reading

Industry

Oil and Gas

Description

Description Key Responsibilities · Ensure all Business Unit performance metrics are achieved and maintained. · Monitor customer service interactions to ensure professionalism, technical accuracy, and adherence to company policies. · Provide coaching, feedback, and guidance to team members to support development and performance. · Contribute to building and maintaining a high-performing, service-focused team. · Review and analyze transportation and financial data to support planning, budgeting, and policy development. · Collaborate with sales, operations, and customers to coordinate scheduling and resolve service-related issues. · Respond promptly to escalated concerns, ensuring timely resolution and maintaining strong customer relationships. · Develop contingency plans with regional leadership to address unexpected operational challenges such as equipment breakdowns, weather delays, or spikes in demand. · Work flexible hours, including occasional after-hours responsibilities, as business needs require. Requirements · 3+ years of experience in a coordinator or supervisory role. · Demonstrated ability to foster a positive and professional work environment. · Strong organizational, multitasking, and time-management skills. · Proven decision-making and problem-solving abilities in a fast-paced environment. · Excellent analytical skills with the ability to think both strategically and tactically. · Effective written and verbal communication skills. · Proficiency in Microsoft Office Suite and the ability to quickly learn new software applications. · Geographic knowledge of service areas or strong map-reading/navigation skills. · Experience in logistics or dispatch operations is preferred but not required. Why Join Us · Professional Growth: Opportunities for advancement and continued skill development. · Collaborative Environment: Work with a team that values communication, accountability, and excellence. · Meaningful Impact: Play a key role in ensuring operational efficiency and customer satisfaction. · Stability & Recognition: Be part of an organization that values your contributions and supports long-term success. · Competitive Compensation & Benefits: Comprehensive rewards for your expertise and commitment.

Responsibilities

The Assistant Operations Manager is responsible for ensuring that all business unit performance metrics are achieved and maintained while monitoring customer service interactions. They will also provide coaching and feedback to team members and collaborate with various departments to resolve service-related issues.