OVERVIEW

Are you a highly driven, accountable, and career-focused team player with an optimistic outlook? Do you want to provide new and creative input to help the company grow?

SKILLS WE ARE SEEKING:

• High School graduation or equivalent is required, Bachelor’s degree is preferred.
• Prior experience in the dock and door industry is preferred.
• Previous experience in manufacturing, distribution, and service industries is helpful.
• Established computer skills and familiarity with Microsoft Windows and Microsoft Office (Excel, Word, and Teams) preferred.
• Customer Service Oriented
• Demonstrated leadership experience and capabilities
• Practical oral and written communication skills
• Active listening skills
• Ability to assess and evaluate situations effectively
• Ability to identify critical issues quickly and accurately
• Attention to detail

DISCLAIMER

This job description is not designed to cover or contain a comprehensive listing of the required activities, duties, or responsibilities of the team member. Duties, obligations, and activities may change, or new ones may be assigned at any time with or without notice.

PRIMARY RESPONSIBILITIES (INCLUDE BUT ARE NOT LIMITED TO):

• Assist the Operations Manager with managing the day-to-day operations of the service department.
• Assist in plan management and implement schedules to meet daily customer commitments and ensure that the plan is executed correctly
• Review workload and manpower to meet customer commitments in a cost-effective manner
• Ensure that projects are completed timely, below budget, and to the customer’s satisfaction
• Assist with oversight and management of subcontractors, including job site reviews, workmanship, punch list competition, and purchase orders
• Daily inspection and inventorying of Division Service Trucks
• Assist the Operations Manager in leading the service department’s growth
• Reinforce the company’s policies and procedures
• Ability to remain flexible and adjust promptly and effectively during change
• Ensure compliance with company policies and procedures
• Support the ADVANCE Technician Training Program
• Performs other duties as assigned