Assistant Operations Manager at Portage Area Regional Transportation Authority

Kent, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

0.0

Posted On

09 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Customer Service, Report Writing, Communication Skills, Supervision, Problem Solving, Time Management, Record Keeping, Vehicle Troubleshooting, Cross-Training, Driver Management, Documentation, Computer Skills, Team Coordination, Safety Compliance, Flexibility

Industry

Transportation/Trucking/Railroad

Description

Description ESSENTIAL FUNCTIONS OF THE POSITION Train and manage operations office staff on a day to day basis. Manage driving staff to ensure a consistent and available work force. Coordinate vehicle usage and driver routes to meet transportation needs and respond to unusual or emergency situations. Maintain knowledge of documentation needs, report writing, and assist in the preparation of the monthly Operations Report. Respond sensitively to customer complaints, delays, accidents, equipment breakdown, and other operating problems. Maintain communications with organizations for which PARTA provides transportation. Troubleshoot vehicle problems. Coordinate with Maintenance Department to ensure vehicle availability for preventative maintenance. Maintain working knowledge of all transit operations. Participate in a program of cross-training staff. OTHER DUTIES AND RESPONSIBILITIES Maintain Commercial Drivers License and be able to operate any PARTA vehicle. Participate in PARTA’s cross-training program. Meet goals and objectives as set out in performance review as well as other assigned duties. QUALIFICATIONS High school diploma or equivalent and three to five years experience in public transportation service operations, or equivalent combination of education and experience. Experience in supervision and management. Excellent oral and written communication skills. Computer and word processing skills. Ability to interact effectively with customers, outside agencies and companies. Hours are approximately 40 hours per week. Must be flexible in work shift. Knowledge of: administrative principles and practices including goal setting and goal implementation; techniques of effective time management; correct English usage, including spelling, grammar, punctuation and vocabulary; modern office methods, procedures, equipment and standard clerical techniques; record keeping, report preparation, filing methods and records management techniques. Skill in: operation of listed tools and equipment. Ability to: use spreadsheet and select job specific software; operate radio equipment; routinely handle multiple priorities and projects as directed; define problems, collect data, establish facts, and draw valid conclusions so as to resolve problems; keep clear and accurate records and reports; perform basic arithmetic, including addition, subtraction, multiplication, and division; read and interpret documents such as safety rules, operations and maintenance instructions and procedure manuals; deal with a variety of concrete variables in situations where significant standardization exists; interpret a variety of instructions in written, oral, diagram, or schedule form; use a computer terminal to accurately and rapidly enter and retrieve data and information; demonstrate initiative and independent judgment. “PARTA does not discriminate in provision of services or employment because of handicap/disability, race, color, creed, national origin, sex or age.” Requirements LICENSURE OR CERTIFICATION REQUIREMENTS A) Valid State of Ohio Driver’s License with no more than two points required at time of hire. B) Successful completion of previous employment verification and criminal background investigation. C) Successful completion of post-offer Department of Transportation (DOT) medical examination including drug screen prior to hire is required. In addition, the employee must continue to meet driver fitness standards, as determined by periodic DOT medical examination. D) Successful completion of requirements to obtain Class B Commercial Driver’s License with passenger endorsement within six (6) months of hire is required. TOOLS AND EQUIPMENT USED Operates tools and equipment including but not limited to: personal computer and related hardware and software, including word processing, spreadsheet, geographic information system, transit operations and communication software; and data management software; PDA, scanner and other related office technology; typewriter, 10-key calculator; telephone; cellular phone; copy machine; fax machine; audio/visual equipment and related components. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In accordance with the U.S. Department of Labor Physical Demands Strength Rating, this is considered Light-Work – exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force to constantly move objects.

Responsibilities

The Assistant Operations Manager is responsible for training and managing operations office staff, coordinating vehicle usage, and responding to customer complaints and operational issues. They also maintain communication with partner organizations and troubleshoot vehicle problems.