Assistant Operations Manager at Russell Investments

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Vendor Management, Project Management, Stakeholder Engagement, Analytical Skills, Communication Skills, Problem-Solving Skills, Risk Management, Continuous Improvement, Superannuation Industry Knowledge, Master Trust Processes, Negotiation Skills, Operational Delivery, Service Performance Monitoring, Process Improvement, Regulatory Reporting, Tertiary Qualifications

Industry

Financial Services

Description

Business Unit: Australia & New Zealand Job Description: Key Responsibilities Vendor Management Support the vendor delivery of our external administrator and participate in the day-to-day relationship with the leadership and various teams across the external administrator. Monitor service performance and, operational delivery, and adherence to contractual obligations. Escalate issues as required and contribute to the resolution of service or delivery challenges. Contribute to performance reviews, issue resolution, and continuous improvement initiatives. Employer Client Relationship Manager support Support the Employer Client Account Managers with operational queries and work request submissions. Scope, assess, and validate work requests to ensure clarity of requirements and efficient delivery by the external administrator. Provide guidance on process requirements and ensure requests align with operational capabilities. Project management and platform development Strategic Initiative Program Support Coordinate key project governance processes, including meeting schedules, reporting, status updates, and risk/issue tracking. Support delivery teams in meeting milestones and ensuring alignment with strategic priorities. Development Project Pipeline Management Manage the pipeline of small to medium development projects delivered by the external administrator. Lead efficient and accurate scoping and evaluation of project requirements. Work closely with the external administrator on implementation, milestone tracking, and delivery of individual tasks. Track and report on the overall delivery of the portfolio of development initiatives. Continuous Improvement Identify opportunities for process improvement, automation, and operational efficiencies across administration, vendor processes, and internal workflows. Recommend and support implementation of enhancements to improve service quality and reduce operational risk. Master Trust Expertise Develop and maintain a deep understanding of the Russell Investments Master Trust, including: Product design Fund and investment structures Core and ancillary administration processes Use this knowledge to support operational decisions, identify risks, and improve service outcomes. Stakeholder Engagement Build and maintain strong relationships with internal and external stakeholders across product, operations, client services, compliance, and the external administrator. Act as a key liaison point to ensure aligned understanding of priorities, requirements, and upcoming deliverables. Skills/Attributes Required Minimum 4 – 6 years’ experience in operations within the superannuation industry. Strong understanding of all facets of Master Trust processes, including defined benefit and pensions. Proven experience in vendor and project management. Excellent communication, stakeholder engagement, and problem-solving skills. Relevant tertiary qualifications in business, finance, or a related field. Experience in working with service providers Ability to work autonomously and collaboratively when required Strong analytical skills and attention to detail. Exposure to all aspects of risk management frameworks Excellent negotiation, stakeholder management, and communication skills. Familiarity with regulatory reporting obligations (APRA, ASIC, AUSTRAC). Relevant certifications (e.g., RG146, CIPS, PRINCE2, or vendor governance certifications) Russell Investments is a leading global investment solutions partner providing a wide range of investment capabilities to institutional investors, financial intermediaries, and individual investors around the world. Since 1936, Russell Investments has been building a legacy of continuous innovation to deliver exceptional value to clients, working every day to improve people’s financial security. The firm has $355 billion in assets under management (as of 6/30/2025) for clients in 30 countries. Headquartered in Seattle, Washington, Russell Investments has offices in 17 cities around the world. Russell Investments' ownership is composed of a majority stake held by funds managed by TA Associates Management, L.P., with a significant minority stake held by funds managed by Reverence Capital Partners, L.P. Certain of Russell Investments' employees and Hamilton Lane Advisors, LLC also hold minority, non-controlling, ownership stakes.

Responsibilities

The Assistant Operations Manager will support vendor management and employer client relationship management, ensuring operational queries are addressed and work requests are validated. Additionally, the role involves project management, continuous improvement initiatives, and stakeholder engagement.