SKILLS / QUALIFICATIONS

Key Competencies:
· Displays Integrity: Demonstrates confidence and courage in achieving UBTA’s mission, philosophy and values.
· Delivers Excellence: Takes personal accountability for achieving high-quality outcomes.
· Demonstrates Interpersonal Understanding: Actively listens, understands, accepts and respects the opinions, feelings, perspectives and motivations of others.
· Influences Effectively: Gains team and stakeholder support for initiatives that benefit UBTA.
· Works in Teams: Sees the benefit of collaboration and works cooperatively across UBTA to deliver shared goals.

EXPECTED EXPERIENCE

· Experience in an operational or administrative role, preferably within a professional service.
· Demonstrated ability to manage or coordinate teams and workflows.
· Strong organisational, multitasking, and communication skills.
· Experience with Microsoft Office (Excel, Teams, Outlook).
· Familiarity with compliance and assurance frameworks is a plus.
Job Types: Full-time, Permanent
Pay: £40,000.00-£55,000.00 per year

Benefits:

• Bereavement leave
• Canteen
• Company events
• Company pension
• Discounted or free food
• Enhanced maternity leave
• Enhanced paternity leave
• Financial planning services
• Free or subsidised travel
• Health & wellbeing programme
• Paid volunteer time
• Private dental insurance
• Private medical insurance
• Sick pay

Work Location: In perso

ROLE PURPOSE:

To support the delivery of UBTA’s operational objectives by assisting in the management of back-office functions, including workflows, resource planning, customer service, recruitment, reporting and compliance. This newly created role will work closely with the Operations Manager to ensure the smooth running of day-to-day operations and will assume additional responsibilities during a period of maternity leave (from November 2025), ensuring continuity across the team. The Assistant Operations Manager will contribute to strategic planning and help foster a culture of accountability and continuous improvement.

ROLE RESPONSIBILITIES

Financial Performance and Growth:
· Assist in developing resourcing plans and coordinating team capacity to support growth targets.
· Support internal finance processes, including overhead expenses, expense approvals, and liaison with the CSC team for debtor/creditor management.
· Assist the Operations Manager with operational and people decisions, including recruiting for new roles when needed.
· Support the maintenance of performance dashboards and tracking of KPIs across the team.
· Maintenance and improvement of company performance dashboards.
Customers & People:
· Provide day-to-day support and guidance to the CSC team.
· Assist the Operations Manager with recruitment, onboarding, and staff development plans.
· Help manage the induction process for new hires and assist in coordinating training sessions.
· Support the school leaver program and assist in marketing and recruitment communications where required.
· Assist with the employee review and goal-setting cycle.
· Contribute to the creation and delivery of training resources.
· Assist with managing the CSC team’s performance and resource allocation.
Operations & Systems:
· Assist in reviewing and refining systems and processes to ensure operational efficiency.
· Coordinate the implementation of new tools and systems and assist with project rollout.
· Assist with the management of outsourcing processes.
· Liaise with IT teams to ensure operational systems and hardware support are delivered effectively.
· Support ongoing compliance, including Practice Assurance Manual updates and implementation
· Ensure client compliance is being completed to a high standard with ongoing checks.
Environment, Health & Safety:
· Adhere to EH&S policy and ensure safe working practices.
· Support EH&S activities, including participation in training and promoting workplace safety.
· Ensuring EH&S training completion where necessary.