Assistant Operations Manager at Unite Students

London, London - England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 26

Salary

45000.0

Posted On

01 Oct, 26

Experience

6 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Banking & Credit

Description

About the job

Lead with energy. Support your team. Create great experiences for residents.

At Unite Group, we create Homes for Success through our student accommodation brands, Unite Students and Hello Student. This opportunity is with our Unite Students OR Hello Student brand.

Assistant Operations Manager

As an Assistant Operations Manager, you will play a key role in delivering an outstanding resident experience across your property, supporting the day-to-day running of operations and leading frontline teams to deliver high standards of service.

You will oversee resident services, housekeeping and operational coordination, ensuring the property is safe, well-maintained, and welcoming for all residents. With responsibility for service delivery, team leadership, and supporting commercial performance, you will help ensure the property operates efficiently while creating a positive and engaging environment for students.

Working closely with the Cluster Operations Manager and wider teams, this is a hands-on leadership role where you will be visible, proactive, and central to the success of the property.

Your impact

Responsibilities

Whilst no two days are the same at Unite Group, here's a flavour of what you'll be responsible for in this role:

Support the day-to-day operational running of the property, ensuring services are delivered efficiently, safely, and to a high standard
Lead and support frontline teams, including resident services and housekeeping, creating a positive, high-performing team environment
Deliver an excellent resident experience, ensuring residents feel supported throughout their stay and that queries are resolved quickly and professionally
Maintain high standards of property presentation, cleanliness and safety across all communal areas
Support sales, retention and occupancy performance, including managing enquiries, viewings and resident renewals
Oversee housekeeping operations, including cleaning schedules, inspections, and contractor coordination
Monitor operational performance and identify opportunities to improve service delivery and efficiency
Ensure health, safety and compliance standards are maintained, supporting audits and responding to incidents where required
Act as a key point of contact on shift and participate in the Duty Manager rota

Your background

You don't need to follow a traditional path – what matters most is your ability to lead people, solve problems and deliver great customer experiences.

To Be Successful In This Role, You Will

Have experience in a customer service, hospitality, property or operational environment.
Have experience supervising or supporting teams.
Be confident managing resident enquiries, complaints and operational issues.
Have strong organisational and problem-solving skills.
Be proactive and comfortable managing multiple priorities in a busy environment.
Have strong communication and leadership skills.
Experience working in student accommodation, residential property or hospitality environments would be beneficial.

Why it's great to work with US!

In this values-led organisation, you'll do work that makes a difference, helping to shape welcoming, vibrant communities where students can thrive. Whether this is your first step or your next one, we'll help you build skills, confidence and a career you're proud of.

Alongside a Competitive Salary, We Offer

A performance-related bonus paid twice a year
25 days annual leave plus bank holidays, with the option to buy up to 5 extra days
A generous pension scheme where contributions range between 4% and 11% depending on how much you save
Life assurance worth 4 times your salary
Share save scheme giving you access to purchase Unite Group shares at a discounted rate
Enhanced Family Leave policies
Medicash (Health Cash Plan)
Employee Assistance Programme (EAP)
One free volunteering day each year
Retail and hospitality discounts

Alongside these benefits, you'll also have access to learning and development programmes designed to support your growth and career progression.

If you're expecting ordinary, think again. We're US, we're different – and we're proud of it.

How far could you go? Join US and find out.

How To Apply:

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Responsibilities

About the job

Lead with energy. Support your team. Create great experiences for residents.

At Unite Group, we create Homes for Success through our student accommodation brands, Unite Students and Hello Student. This opportunity is with our Unite Students OR Hello Student brand.

Assistant Operations Manager

Working closely with the Cluster Operations Manager and wider teams, this is a hands-on leadership role where you will be visible, proactive, and central to the success of the property.

Your impact

Responsibilities

Whilst no two days are the same at Unite Group, here's a flavour of what you'll be responsible for in this role:

Support the day-to-day operational running of the property, ensuring services are delivered efficiently, safely, and to a high standard
Lead and support frontline teams, including resident services and housekeeping, creating a positive, high-performing team environment
Deliver an excellent resident experience, ensuring residents feel supported throughout their stay and that queries are resolved quickly and professionally
Maintain high standards of property presentation, cleanliness and safety across all communal areas
Support sales, retention and occupancy performance, including managing enquiries, viewings and resident renewals
Oversee housekeeping operations, including cleaning schedules, inspections, and contractor coordination
Monitor operational performance and identify opportunities to improve service delivery and efficiency
Ensure health, safety and compliance standards are maintained, supporting audits and responding to incidents where required
Act as a key point of contact on shift and participate in the Duty Manager rota

Your background

You don't need to follow a traditional path – what matters most is your ability to lead people, solve problems and deliver great customer experiences.

To Be Successful In This Role, You Will

Have experience in a customer service, hospitality, property or operational environment.
Have experience supervising or supporting teams.
Be confident managing resident enquiries, complaints and operational issues.
Have strong organisational and problem-solving skills.
Be proactive and comfortable managing multiple priorities in a busy environment.
Have strong communication and leadership skills.
Experience working in student accommodation, residential property or hospitality environments would be beneficial.

Why it's great to work with US!

Alongside a Competitive Salary, We Offer

A performance-related bonus paid twice a year
25 days annual leave plus bank holidays, with the option to buy up to 5 extra days
A generous pension scheme where contributions range between 4% and 11% depending on how much you save
Life assurance worth 4 times your salary
Share save scheme giving you access to purchase Unite Group shares at a discounted rate
Enhanced Family Leave policies
Medicash (Health Cash Plan)
Employee Assistance Programme (EAP)
One free volunteering day each year
Retail and hospitality discounts

Alongside these benefits, you'll also have access to learning and development programmes designed to support your growth and career progression.

If you're expecting ordinary, think again. We're US, we're different – and we're proud of it.

How far could you go? Join US and find out.