The University of Iowa Health Care is seeking a Assistant Operations Manager to support our Urbandale Clinics and other Outreach/Specialty Clinics. In this pivotal role, you’ll play a vital part in the day-to-day management of medical clinics and staff. Your responsibilities will span several critical areas. This position assists in overseeing the operations of medical clinic(s), ensuring smooth functioning. Collaborating with healthcare staff, you’ll foster effective communication and coordination. Staff management, including scheduling, performance evaluation, and support, will be a key focus. Additionally, this position will serve as a liaison between patients and healthcare providers, ensuring patient needs are met. Your role involves addressing patient inquiries, managing templates, and enhancing patient experience. Lastly, you’ll work closely with third-party vendors and enterprise partners to optimize clinic operations. Coordinating resources, logistics, and administrative processes will be essential to the success of the site(s).

POSITION QUALIFICATIONS:

• A Bachelor’s degree in Business or Health Care Administration or an equivalent combination of education.
• 1-3 years health care experience
• 3-5 years of administrative experience is required.
• Excellent written and verbal communication skills.
• Proficiency in computer spreadsheet and database applications.
• Valid US driver’s license and ability to meet University of Iowa Risk Management driving requirements.

DESIRED QUALIFICATIONS:

• 1-3 years of experience working in the ambulatory health care environment
• 1-3 years of experience directing patient care delivery
• Experience collaborating with external stakeholders to support smooth ambulatory clinic operations through strong relationships and clear communication
• A Master’s degree in business, healthcare or higher education administration
• Knowledge of the University of Iowa Hospitals and Clinics policies, procedures, and regulations.
• Ability to be self-directed and demonstrate excellent judgement in prioritizing multiple projects and assignments.
• Commitment to customer and employee satisfaction.
• Excellent analytical skills
• Ability to facilitate positive outcomes by collaborating and working in a team environment, establishing and meeting/exceeding department objectives and deadlines.
  In order to be considered, applicants must upload resume and cover letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.
  Job openings are posted for a minimum of 7 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact Shaye-Short@uiowa.edu.
  Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization