Description:
The Assistant Operations Manager reports directly to the Director of Operations, and assists in overseeing the F&B Outlets, including restaurants and the Front Desk Department. This position supports the Director of Operations in managing staff, enhancing guest satisfaction, and maintaining high operational standards in alignment with the hotel’s brand and goals. The ideal candidate has a “go-getter” personality and willing to reach the hotel’s goals.

Requirements:

• Assist in overseeing daily hotel operations to ensure exceptional guest service and operational efficiency.
• Ability to communicate effectively with other managers and staff to relay information necessary for the function of the business.
• Always maintain a warm and friendly demeanor.
• Must be able to effectively communicate both verbally and written, with all levels of associates and guests in an attentive, friendly, courteous, and service oriented manner.
• Interview, hire, motivate, coach, counsel and discipline all Rooms Division personnel according to hotel standards.
• Must be effective at listening to, understanding, and clarifying concerns raised by guests and associates.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and associates in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Able to write glitches, follow up and communicate effectively ensuring all situations are owned and glitches are resolved and closed.
• Able to perform call around, when necessary, as soon as call out is reported to fill the position/shift that needs to be replaced or make a decision if the position/shift does not need to be replaced.
• Be present in the lobby for guests in need and manage the team on the floor.
• Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming.
• Comply with Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Ability to follow company policies and procedures, and hold staff accountable consistently.
• Monitor and respond to guest feedback to maintain high satisfaction and resolve issues promptly.
• Support training, and performance management of operational staff, creation of standard procedures as need be.
• Ensure compliance with health, safety, and company policies.
• Collaborate with department heads to implement service and operational improvements.
• Review financial performance, manage expenses, and support budgeting efforts.
• Step in for the Operations Manager during their absence, taking full operational responsibility.
• Strong leadership, interpersonal, and communication skills. Leads Daily Line-ups with staff.
• Excellent problem-solving and decision-making abilities.
• Ability to multitask and work effectively under pressure.
• Proficiency with hotel management systems (e.g., Opera, PMS software).
• Proficiency with computers, Microsoft 365, Outlook, Excel and PowerPoint.
• Flexibility to work weekends, holidays, and varied shifts.

Please refer the Job description for details