Assistant Outlet Manager - All Day Dining at Accor

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

0.0

Posted On

23 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership Skills, Hospitality, Service Excellence, Interpersonal Skills, Communication Skills, Team Management, Attention To Detail, Food Safety Standards, Guest Satisfaction, Operational Efficiency, Budget Monitoring, Inventory Management, Problem Solving, Flexibility, Guest Interaction, Staff Supervision

Industry

Hospitality

Description

Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®. Job Description We are seeking a dynamic and experienced Assistant Outlet Manager who will play a key leadership role in the day-to-day operations of the hotel’s all-day-dining buffet restaurant. This role supports the Outlet Manager in overseeing service excellence, guest satisfaction, staff supervision, and operational efficiency. The ideal candidate must have strong leadership skills, a passion for hospitality, and experience in managing high-volume buffet operations within a luxury hotel setting. Supervise daily restaurant operations for breakfast, lunch, and dinner service (buffet and à la carte). Ensure service standards align with five-star hotel expectations and brand guidelines. Monitor buffet presentation, food safety standards, and guest traffic flow. Coordinate with kitchen and stewarding teams to ensure timely replenishment and cleanliness. Greet and interact with guests, handling feedback and complaints professionally. Ensure high levels of guest satisfaction through personalized service. Monitor guest feedback channels (e.g., in-person, and digital reviews) and report trends. Lead and supervise service staff, including hosts, servers, and bussers. Assist in monitoring departmental budgets, cost control, and labor productivity. Support inventory management, ordering of supplies, and stock rotation. Ensure accurate daily reports, shift checklists, and billing procedures. Maintain compliance with local food safety regulations. Qualifications Minimum 2–3 years of experience in a leadership role in an all-day dining or similar outlet within luxury hospitality. Strong understanding of service excellence and attention to detail. Excellent interpersonal, communication, and team management skills. Knowledge of LQA standards is an advantage. Flexibility to work in a fast-paced, guest-focused environment. Additional Information Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes’ drive to DIFC, World Trade Centre and just 15 minutes’ drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city’s favoured destinations for business or leisure.

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Responsibilities

The Assistant Outlet Manager will oversee the daily operations of the hotel's all-day-dining buffet restaurant, ensuring service excellence and guest satisfaction. This role includes supervising staff, coordinating with kitchen teams, and maintaining compliance with food safety regulations.