ABOUT US

At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.
At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.
Be yourself and at the centre of it all. Located in the heart of the entertainment and business districts in downtown Toronto, InterContinental Toronto Centre currently has an opening for an Assistant Outlets Manager. If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a part of the IHG team! Our colleagues continue to aim higher and show they care about our guests and each other to ensure we achieve our goal of creating great hotels guests love.

EDUCATION:

High school diploma or equivalent. Hospitality Management degree or some college preferred. Smart Service certification.

EXPERIENCE:

One (1) year supervisory experience in a full-service restaurant or similar setting.

PHYSICAL REQUIREMENTS:

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds
• Moving about the outlet(s)
• Handling objects, products
• Bending, stooping, kneeling

DUTIES AND RESPONSIBILITIES

• Supervise day-to-day shift activities of one or more food and beverage outlet(s). Schedule employees to ensure proper shift coverage. Assist in communicating and enforcing policies and procedures.
• Recommend and/or initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
• Ensure all staff is properly trained and certified if applicable and have the tools and equipment needed to effectively carry out their job functions.
• Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Maintain appropriate service recovery guidelines in order to ensure total guest satisfaction.
• Assist in monitoring performance of the restaurant/room service and mini bar departments through analysis of guest feedback and financial results. Make recommendations for corrective action as needed.
• Assist in maintaining and enforcing procedures to (1) ensure the security and proper storage of inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control costs.
• Ensure that all equipment (coffee and soda machines, registers, etc.) is in proper operational condition and is cleaned on a regular basis. Ensure that all facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes. Notify Engineering immediately of any maintenance and repair needs.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Sales and Marketing, Catering, Banquets, Housekeeping, Maintenance and Guest Services.
• Interact with outside contacts:
• Guests – to ensure their total satisfaction
• Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
• Regulatory agencies – regarding safety and compliance matters
• Other contacts as needed (professional organizations, community groups, local media)
• May serve as Manager on Duty
• Perform other duties as assigned.

ACCOUNTABILITY

Assists with the supervision of a number of service employees such as wait staff, bus persons, cashier/greeters, in one or more food and/or beverage outlet(s) in a large, full-service, luxury, or resort hotel.