Assistant Outlets Manager at Marcus Corporation

Lake Geneva, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

0.0

Posted On

04 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Food & Beverage Operations, Guest Relations, Cost Control, Scheduling, Communication, Leadership, Problem Solving, Menu Knowledge, Service Standards, Team Collaboration, Conflict Resolution, Mathematical Abilities, Customer Service, Patience, Tact, Diplomacy

Industry

Hospitality

Description

If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We seek a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As the Assistant Manager of Outlets at the Grand Geneva Resort & Spa, you’ll take charge of a diverse array of dining experiences, assisting in overseeing everything from the vibrant Grand Café and Grand Central to the Lobby Lounge, In-Room Dining, and the lively Pool Bar. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you. What will you be doing? Assist in managing daily food and beverage operations, including scheduling, cost control, and guest relations. Have full knowledge of the menu and wine list, including preparation and service standards. Maintain clear and consistent communication with the culinary and management teams. Present ideas and concepts to management, peers, and staff persuasively. Foster a strong guest service attitude in all employees. Provide leadership to help departments meet their goals and objectives. Effectively communicate and inspire employees to achieve set goals. Address and resolve guest complaints regarding service, products, or staff. What do you bring to the role? Position requires a minimum of 1 year previous Food & Beverage and supervisory experience. Strong knowledge of Food & Beverage operations and preparation techniques. High school diploma required. College degree not required but equal work experience is required. Mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statement. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve. Ability to work a varied schedule including nights, weekends and holidays. Clear, concise written and verbal communication skills. What’s in it for you? A free, well-balanced meal every shift Discounted gym membership Room discounts at Marcus Hotels & Resorts Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa Free parking “Two for one” movie theater coupons at Marcus Theatres Ability to grow your career and transfer from one property to another Early wage access Paid time off Flexible scheduling Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match And more! About Us: A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. The Grand Geneva Resort & Spa is an equal opportunity employer.

Responsibilities

Assist in managing daily food and beverage operations and maintain communication with culinary and management teams. Address and resolve guest complaints while fostering a strong guest service attitude among employees.