Job Title: Assistant Patient Pathway Coordinator
Duration: This is a temporary role, and it is currently due to last until roughly 14th November 2025
Location: John Radcliffe Hospital, Headley Way, Headington, Oxford OX3 9DU
Hours: 37.5 hours per week, Mon - Fri, 8am - 4pm or 9am - 5pm
Pay Banding: Band 4 - £14.89 per hour
Trust Location: Oxford University Hospitals NHS Foundation Trust

THE POSTHOLDER MUST HAVE THE FOLLOWING EXPERIENCE:

NHS/Booking Appointment experience
Strong Administrative skills

JOB DESCRIPTION

Work as a member of the Endoscopy Department Administrative Team to provide daily assistance to clinical staff within the department. A patient pathway coordinator’s duty is to book Endoscopy procedures within the patient’s clinical wait time and within priority order whilst meeting daily team targets.
· To add incoming referrals to the waiting list on EPR within 24 hours and pass for clinical triage where necessary.
· To schedule endoscopy admissions on EPR, assigning appointment dates appropriately in accordance with clinical priority and waiting times, liaising with the patient and ensuring they have all relevant information.
· Liaise with multidisciplinary teams to ensure all relevant arrangements are in place ahead of admissions.
· Ensure close monitoring of the planned surveillance patients to avoid any delay of their Treatment by Date (TBD).
· Check all lists are fully booked to maximum capacity and if necessary, utilising any empty slots at short notice where possible.
· To monitor and manage DNAs (Did Not Attends) within the department, ensuring that appointments are rescheduled, or requests are sent back to the referrer where necessary in line with Trust and local policies.
· Complete all necessary endoscopy pre-assessment administration tasks.
· To have an insight into the PTL (patient tracking list) to ensure that patients are booked in order of clinical priority and waiting times, and that any potential breaches or concerns are escalated appropriately.
· Validating the PTL on a daily basis and attending weekly patient tracking list meetings and making sure what’s discussed and delegated is actioned.
· To share responsibilities of the different systems within Endoscopy such as email accounts, e-requesting, e-RS (electronic referral system) amongst the wider admin team.
· Liaise with and book appointments for patients requiring an Endoscopy, via the 2 week wait system, choose and book, direct referrals, inpatients and other routes
· Work closely with the GET directorate, including gastroenterology, hepatology and wider management teams.
· Using the EPR system to ensure patient pathways are accurate.
· Contribute to smooth, efficient and effective general running of the office.
· Liaise effectively with other administration and clinical staff and communicate with patients and their relatives.
· Daily administrative tasks including taking and making inbound and outbound calls via Netcall and using Accurx system when needed.
· Assist clinical staff, non-clinical staff and patients with any queries.
· Work closely with colleagues within the department and to provide cover during periods of sickness/holiday where appropriate.

Please refer the Job description for details