Assistant Patrol Director at Alterra

Stratton, Vermont, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

65000.0

Posted On

19 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Emergency Response, Supervision, Training, Decision-Making, Communication, Collaboration, Operational Oversight, Safety Standards, Medical Care, Patrol Operations, Staff Management, Performance Feedback, Budget Management, Physical Fitness, Toboggan Operations

Industry

Hospitality

Description

Year Round At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES. BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU? Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type). Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts Free or discounted multi-resort dependent season passes Free or discounted IKON pass Discounted golf & fitness center memberships Employee childcare rates & discounted seasonal programs Retail + F&B discounts Friends & family tickets Onsite medical clinic Medical, dental, vision, life, disability, EAP, HSAs, & FSAs 401(k) plan with company match Discounted tuition plan Paid parental leave Paid sick time, FTO, Vacation Additional perks & benefits for year round employees POSITION SUMMARY The Assistant Director of Ski Patrol helps lead daily patrol operations supporting safety, emergency response, staff supervision, training, and administrative functions. The role also requires broad operational knowledge across Snowmaking, Grooming, Lift Operations, and Summer Mountain/Bike Operations to ensure coordinated mountain decisions and informed daily decision-making. The Assistant Director acts as the department lead when the Director is absent and plays a key role in emergency response, operational readiness, and ongoing improvement of patrol operations. This role has the flexibility to be classified as seasonal, flex-year round, or year-round. The compensation range for this role is $50,000 - $65,000 annually, based upon experience. ESSENTIAL DUTIES & RESPONSIBILITIES Leadership & People Management Supervise, coach, and support Patrol staff across winter ski operations and summer bike patrol operations Assist with hiring, onboarding, training, payroll tasks, and ongoing development of patrol personnel Provide day-to-day direction, task delegation, and operational oversight Participate in performance feedback, seasonal and annual reviews, and corrective action processes in partnership with the Director Maintain strong leadership visibility on the mountain and model professionalism, safety, and accountability Mountain Operations & Cross-Functional Coordination Support daily mountain operations through coordination with Snowmaking, Grooming, Lift Operations, Activities, Events and Summer Operations teams Attend daily Mountain Operations meetings as assigned and represent Ski Patrol when the Director is unavailable Contribute to operational decisions related to terrain openings and closures, weather response, trail conditions, and guest safety Support seasonal transitions between winter and summer operations, including staffing readiness and operational handoffs Emergency Response & Patrol Operations Respond to on-mountain emergencies including medical incidents, rescues, evacuations, and guest or employee injuries Provide emergency medical care, transportation, and documentation in accordance with resort, state, and patrol protocols Support emergency response related to lift-served mountain biking operations during the summer season Participate in advanced rescue operations including backcountry rescue, lift evacuations and accident investigations Perform snowmobile or other patrol-related vehicle operations as required Participate in emergency preparedness drills and evacuation procedures Operational & Administrative Oversight Support development and execution of patrol staffing schedules to ensure adequate coverage and operational readiness Review, monitor, and approve timecards in accordance with payroll deadlines, labor regulations, and resort policies Assist with seasonal staffing planning and performance review cycles Operate within established departmental budgets and staffing plans, following budget guidance provided by the Director of Ski Patrol & VP of Operations Monitor labor utilization and staffing efficiency and escalate concerns or recommendations as appropriate Ensure accurate documentation and administrative compliance related to patrol operations Training, Compliance & Professional Development Support patrol training programs, certifications, and continuing education requirements Assist with operational readiness drills and safety training across winter and summer operations Ensure adherence to state regulations, medical protocols, and resort safety standards Maintain required certifications and stay current on industry best practices related to patrol operations and emergency care This job description outlines the general scope of responsibilities and is not intended to be an exhaustive list of duties. Responsibilities may evolve based on operational needs, seasonal demands, and resort priorities. EDUCATION & EXPERIENCE REQUIREMENTS High school diploma or equivalent required: additional education preferred Minimum of 3-5 years of ski patrol experience, with progressively increasing responsibility and demonstrated leadership capability Current Outdoor Emergency Care (OEC) certification EMR, EMT, AEMT or Paramedic preferred Advanced to expert skier or snowboarder Fully trained and proficient in toboggan operations Experience supporting summer patrol, bike patrol, or off season mountain operations preferred QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS Demonstrated ability to lead and supervise teams in a fast-paced, high-risk operational environment Strong judgment and decision-making skills, particularly during emergency situations Effective communication and collaboration skills across departments and leadership levels Ability to manage competing priorities while maintaining safety and service standards Must have valid US driver’s license, with a record that meets Company guidelines High level of physical fitness and ability to meet the physical demands of ski patrol and bike patrol work PHYSICAL DEMANDS AND WORKING CONDITIONS This position is required to work weekends, holidays and occasional evenings for special events. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. An Equal Opportunity Employer At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES.

Responsibilities

The Assistant Patrol Director helps lead daily patrol operations, focusing on safety, emergency response, and staff supervision. This role also involves coordinating with various mountain operations teams and acting as the department lead in the absence of the Director.