Assistant Practice Manager (Maternity Cover) at DMC Healthcare

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

33000.0

Posted On

18 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational management, Human resources, Financial management, Budgetary control, Regulatory compliance, CQC standards, Data protection, GDPR, Staff recruitment, Performance management, IT systems management, Health and safety, Patient services, Strategic planning, Risk assessment, Stakeholder management

Industry

Medical Practices

Description

Assistant Practice Manager (Maternity Cover) Application Deadline: 29 May 2026 Department: Primary Care Employment Type: Fixed Term Contract Location: DMC Chadwick Road Surgery, SE15 4PU Reporting To: Practice Manager Compensation: £33,000 / year Description Passionate about contributing to DMC’s service development across our Primary Care Team and more widely across the organisation, enabling you to be involved in the decisions that affect our care delivery. We are looking for enthusiastic and motivated APM to join our team and develop our services. You should be a keen learner, passionate about your clinical development and able to communicate well at all levels The Role The primary focus for this role is to help manage the key customer accounts and day to day operations within DMC Primary Care GP Practices. To support the Practice Manager in all aspects of operational management of the practice in order to ensure the smooth running of the Practice. The Operations Manager will take responsibility, with support from the Practice Manager, for the general day to day running of the Practice ensuring the wellbeing of patients, doctors and staff. This includes: To ensure the effective and efficient management of the practice, optimising quality patient care and services To be the practice Human Resource lead, ensuring motivation and productivity of staff working in the practice. To ensure optimum and effective operations and systems in the running of the practice. To ensure the profitability of the practice, in line with contractual, NHSE and legislative guidelines, including maximising income and ensuring cost-efficiency. To provide guidance to the Practice Manager on any NHS developments and legislative changes which may affect the general management of the practice To ensure compliance with all regulatory and CQC standards, including current health and safety, employment, data protection and also all relevant legislation. To ensure the practice achieves local and national key performance indicators and targets Main Duties & Responsibilities Human Resources To ensure that the practice is staffed and resourced within budget by persons with appropriate skills, experience and commitment to provide the professional technical, administrative and interpersonal expertise needed. To lead practice recruitment of staff To ensure that all training, development and induction of staff is undertaken in line with practice policies and procedures ensuring excellent customer care. To carry out appraisal and supervision meetings for directly line managed staff and others as appropriate To manage staff leave requests and absence To deal with disciplinary and grievance procedures To keep abreast of employment law and revisions ensuring that the practice meets its statutory obligations Operations and IT To ensure the efficient operational running of the practice IT Systems Ensure the appropriate training of all personnel and users of the Practice IT systems Lead on IT crisis prevention and develop systems to protect security of data. Ensure policies against the misuse of the Internet and emails are updated GDPR and Data Protection To ensure confidentiality of data and conformity to the Data Protection Act and Medical Records and Reports Acts, the Freedom of Information Act and the Caldicott Report. To act as the principal point of contact in relation to all Data Protection matters To review and update all data protection policy with regard to current legislation To ensure staff are fully trained in all data protection matters To manage all data protection breaches in line with legislation Finance Responsible to the Practice Manager for the effective use of Practice finances, working with the finance team to plan effective budgetary control, ensuring cost efficiencies, best use of resources and maximisation of profitability. In particular: To lead on the development and preparation of practice financial management systems, reports and business plans for the Practice Manager. Ensure policies are in place and up to date to protect the Practice against fraud and financial mismanagement. To oversee the practice achieving national and local targets and standards to optimise income To assimilate payroll information and deal with pensions. To ensure that correct monthly claims for payment and billing for services are submitted in good time To ensure there are effective controls of expenditure whilst ensuring necessary investment in resources. To ensure all income-generating opportunities are explored and maximised. To provide regular budgetary and cash flow forecasting to the Practice Manager. Ensure correct payment of suppliers and expenses. Ensure appropriate control of the petty cash account. Regulatory compliance To ensure compliance of CQC requirements within the surgery, supported by relevant practice policies. To manage the process by which the Practice maintains registration under the CQC Support the Senior Management Team through any inspection visits from the CQC. Implement and follow up any action or improvements required by the CQC in order to maintain registration. Ensure that the practice is meeting all statutory and legislative requirements Health and Safety and Premises To act as the responsible Health and Safety Officer To ensure appropriate risk assessment as required by legislation is carried out To ensure all Health and safety policies are kept up to date and that staff are appropriately trained and adhere to the requirements of policy and legislation To ensure the premises meets all infection control requirements To ensure that the buildings, services and facilities are well maintained and that regular servicing and testing as required by legislation is carried out To advise the Practice Manager in making full and effective use of its current premises, equipment and stock. Patient Services To ensure that the practice is delivering accessible, equitable and quality patient services To ensure that the practice has an effective patient participation group To ensure that the practice meets all requirements for patient feedback and management of complaints in keeping with NHS standards To ensure that the practice provides accessible information to patients To ensure the practice website is kept up to date with relevant information and in keeping with NHS standards Other Duties To provide strategic management for the practice and ensure that a long-term plan and risk analysis is carried out and reviewed regularly. To attend appropriate meetings on behalf of the Practice Manager including with relevant stakeholders To ensure that significant event reviews are carried out in an effective manner and learning is embedded into the practice To plan, manage and review all practice policies, systems and procedures ensuring efficient and effective work process Regularly review the organisation and developments within and outside the practice which will impact directly or indirectly. This includes involvement in local and national agencies which formulate and influence primary health care strategy. Ensure the effective and efficient working systems and operational systems within the Practice. Any other tasks as requested by the Practice Manager Benefits 25 days of annual leave (plus bank holidays), increasing with service NHS Staff Discount Scheme access Career development and progression pathways An inclusive and collaborative culture across clinical, tech, and admin teams A role where your work directly impacts patient care and NHS capacity

Responsibilities

The Assistant Practice Manager supports the Practice Manager in the day-to-day operational management of the GP practice to ensure efficient service delivery and patient wellbeing. Responsibilities include overseeing human resources, financial planning, regulatory compliance, and IT systems management.