This is a great opportunity for an individual who wants to develop their career in Mortgages. As a key team member within our Mortgage Policy & External Engagement team, you’ll play a key role in ensuring we provide good outcomes for customers through effective policy design and implementation. You’ll support our Virgin Money integration activity alongside other strategic policy objectives.

We are happy to consider flexible working approaches to help you perform at your best.

The working hours (per week) for this role can be between 32 and 35 hours.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, Northampton, Glasgow or Bournemouth office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. 

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. 

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

The hiring managers for this role are Jessica Patterson and Amelia Williams, and the main recruitment contact is Jon Daw.

Banking - but fairer, more rewarding, and for the good of society

What you’ll be doing

The Mortgage Policy & External Engagement team supports good customer outcomes through the design, development and implementation of effective mortgage policies. This spans both existing customer propositions and new strategic initiatives.

As an Assistant Product Manager, you will support the delivery of mortgage policy, process and journey changes, with a particular focus on the Virgin Money integration programme that will bring together the residential mortgage brands.

Working alongside product professionals and stakeholders from across the Society, you will help shape policy solutions by conducting research, analysing data and assessing the impact of proposed changes. You'll contribute to the development of evidence-based recommendations that balance customer outcomes, commercial objectives, operational considerations and regulatory requirements.

You'll play a key role in coordinating activity across multiple teams, preparing materials for governance and decision-making forums, and supporting the successful delivery of change initiatives. Using data, insight and governance frameworks, you'll help ensure policy changes align with the Society's risk appetite, meet regulatory obligations and deliver good customer outcomes throughout the mortgage lifecycle.

This is a varied and fast-paced role where priorities can change quickly. You'll need to be organised, adaptable and comfortable managing multiple activities while maintaining a high standard of quality and attention to detail.

About you

The minimum requirements for this role are:

• Demonstrable knowledge of the UK mortgage market, including mortgage products, policies, processes and customer journeys
• Experience supporting policy, change or project delivery within a financial services environment
• Extensive analytical and problem-solving skills, with the ability to assess impacts, analyse data, identify key insights and develop evidence-based recommendations, reports and presentations
• Understanding of mortgage regulation, including the practical application of regulatory requirements 
• Proven stakeholder management and communication skills, with the ability to collaborate effectively across teams, coordinate delivery activities and drive progress towards shared objectives
• Ability to manage competing priorities and deliver high-quality outputs in a fast-paced environment

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes