This role is a fantastic opportunity in the Mortgage Product team for someone wanting to develop their career in Product Management, where there will be a strong focus on building and maintaining compliant customer centric policies, improving customer journeys and mitigating risk across mortgages.
As an Assistant Product Manager you will support colleagues in a range of product management activities across the product lifecycle, with a particular focus on assessing the impact of internal and external change on our risk and compliance position. Managing and mitigating risk is a critical element of delivering good outcomes for customers and you will play a key role in helping us prevent harm.
We are happy to consider flexible working approaches to help you perform at your best.
The working hours (per week) for this role can be between 28 and 35.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at either our Swindon, Bournemouth, Northampton or London office. Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

WHAT YOU’LL BE DOING

As Assistant Product Manager within Mortgages you’ll:

• Work with our Product Managers and colleagues from right across the Society to support the day-to-day running and monitoring of our mortgage products and end-to-end journeys.
• You’ll be part of a team who helps us balance risk and conduct considerations to support delivery of exceptional customer outcomes.
• Help us respond to external change, including regulatory consultations from the FCA and other regulators.
• Be able to brief senior colleagues on the conduct impacts of change, whether internal or external.
• Build a strong understanding of mortgage processes and customer journeys and identify opportunities to improve these.
• Document and monitor potential and actual risk within the mortgage estate.
• Deliver and enhance our approach to collating and managing information that provides process & risk insight.
• Use your analytical skills to provide detailed analysis into complaints, customer satisfaction and other insight to support decision making e.g. around the prioritisation of improvements.
• Work closely with colleagues across the business building networks of stakeholders.

The minimum requirements for the role are:

• An understanding of the UK mortgage market and the compliance framework it operates within
• Experience working with data and other information, generating insight, and providing well informed recommendations
• Previous experience of working within a compliance, risk or product environment
• Strong written communication skills and proven ability to build relationships and collaborate successfully with a wide range of stakeholders
• Able to work well independently and on your own initiative whilst balancing team priorities
• Strong PowerPoint skills and good knowledge of Excel & Word to be able to analyse data and produce MI and reportin

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcome