ABOUT HOGAN’S ALLEY SOCIETY

Hogan’s Alley Society (HAS) is a Black-led non-profit organization dedicated to advancing the social, political, economic, and cultural well-being of people of African descent in Metro Vancouver. Our work centers on three strategic pillars: culturally informed housing, nonprofit housing development, and community engagement. We lead in developing Afrocentric, affordable housing, particularly through our Hogan’s Alley Block initiative, a catalyst for enrichment and belonging grounded in one of Canada’s few Black-led Community Land Trusts, to ensure long-term affordability, and prevent further displacement.

SKILLS/KNOWLEDGE/EXPERIENCE

• Excellent understanding of social housing management, rules, and regulations.
• Three years experience working in supervisory capacity or managing a similar program.
• Courses and training in building management and experience in community or customer service would be beneficial.
• Experience and knowledge about mental health diagnosis, medications, treatment and support resources.
• Knowledge of Indigenous communities and health resources.
• Understanding of the ongoing impact of colonialism and the residential school system.
• Have a clear understanding of Black history in Canada, and experience working with immigrants and refugees is an asset.
• Have an understanding and analysis of the impacts of anti-Blackness and anti-Indigeneity
• Have knowledge of the legacies of so-called urban renewal, residential displacement, and the attempted erasure of the people of African Descent in Metro Vancouver from Vancouver’s historical narrative.
• Basic sound knowledge of relevant physical health issues (e.g. HIV and Hepatitis C), including diagnosis, treatment, and support resources.
• Create and construct effective relationships with the neighborhood and the community to ensure the program is maximally integrated into the community.
• Knowledge of the housing continuum, including market, subsidized, and supported housing systems, including different program models.
• Must demonstrate clear, direct, and sensitive verbal and written communication skills.
• Must demonstrate knowledge of systems theory, strategy development, counseling, advocacy, community networking and life skills development.
• Must be able to work collaboratively with community resources and within a team setting.
• Experience working in a union environment is an asset.

TRAINING/EDUCATION REQUIRED

• Minimum, a diploma or certificate in a relevant discipline (e.g., community support worker, mental health and addictions worker or social services worker) with a minimum of three years of supervisory experience (depending on education) experience, working with people affected by trauma and who may also struggle with substance use and or mental wellness. The equivalent combination of relevant experience and applicable skill-based training may be considered.
• Lived experience is invaluable, as is living in the community in which you work. HAS strives to hire staff who reflect the people we serve.
• Must complete an acceptable Criminal Record and Vulnerable Sector Search report.
• Must hold a current Standard First Aid and CPR certificate.
• A current Crisis Prevention Institute certificate or Non-violent crisis intervention training.
• Mental Health First Aid is an asset but not required.
• Harm reduction and Naloxone training.

SCOPE OF ROLE

Reporting to the Program Manager, the Assistant Program Manager works with the Program Manager to oversee program development at NHP and the daily operations of the property. This role is responsible for developing, implementing, monitoring, and evaluating the program policies, procedures, and practices. The Assistant Program Manager is responsible for managing direct service staff performance and working relationships to support their development, engagement and commitment to their work and to HAS. This position also nurtures strong and positive working relationships with partner agencies, businesses and other neighborhood and community groups.
The primary objective of the Assistant Program Manager is to support the Program Manager and HAS in promoting the interests of NHP residents and the program within the community, ensuring that it is maximally integrated and coordinated with other systems of care. As a member of the NHP leadership team, the Assistant Program Manager will work closely with the Program Manager, HAS team, Building Operations team, and other NHP colleagues to ensure a high level of operations at NHP.

PRIMARY RESPONSIBILITIES

• Plan and direct a supported housing program including service staff and support workers.
• Understand, interpret, explain, and apply municipal, provincial, and federal policy, law, regulation and court decisions governing the Nora Hendrix Place program.
• Foster effective communication with staff and support workers.
• Prepare clear, concise, and comprehensive correspondence, reports, studies, and other written materials.
• Consult effectively with the Director, Strategic Projects and the Program Manager to develop solutions to complex organizational and people management issues.
• Exercise sound, expert independent judgment within policy guidelines.
• Exercise tact and diplomacy in dealing with sensitive, complex, and confidential personnel issues and employee situations.
• Support the Program Manager with facilitating staff meetings monthly, ensuring occupational health and safety is on each meeting agenda.
• Support the Program Manager with facilitating tenant meetings monthly to elicit their feedback and suggestions for building improvements.
• Develop and nurture relationships with community agencies and service partners.
• Promote and encourage community involvement in the building.
• Be on call (rotation schedule to be determined) to deal with staff scheduling issues and to respond to emergencies such as fire, flood, death, and breach of building security.
• Manage and maintain all housing records including payment, receipts, wait list, repairs, maintenance, etc.
• Keep current on all related Housing and Rental standards and regulations, and administer programs in accordance with policy, funding agencies and related regulations and housing building standards as related to the Social Housing Program
• Attend HAS team meetings, as directed by the Program Manager
• Attend regular check-in with Program Manager
• Support the Program Manager with other related tasks.