Assistant Property Manager at Bethany Community Services Inc

Haverhill, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Property Operations, Compliance, Customer Service, Rent Collections, Financial Reporting, HUD Regulations, Fair Housing, Leasing, Waitlist Management, Work Order Management, Microsoft Office Suite, SharePoint, Bill.Com, Time Management, Organizational Skills, Attention To Detail

Industry

Non-profit Organizations

Description

Description The Assistant Property Manager (APM) plays a key role in both property operations and compliance-focused occupancy functions. Working closely with the Property Manager, the APM supports day-to-day operations while ensuring adherence to HUD, Fair Housing, and other regulatory requirements. This position assists with applications, leasing, move-ins, recertifications, lease renewals, waitlist management, accounts receivable and accounts payable, service requests/work orders, and—above all—delivers exceptional customer service to residents, families, visitors and others. • Manage rent collections, post payments in property management software , and enforce collection policies including non- payment of rent issues. • Prepare deposits and financial reports working closely with the Finance Department, auditors, and federal/state personnel. • Ensure waitlists, resident files, and property operations comply with HUD regulations and Fair Housing laws • Submit vouchers for payment through the organization’s accounting system, reviews invoices, purchase orders, requests for payment, and billing statements Perform all aspects of apartment leasing, including: Collecting and processing applications Managing waitlists Conducting property tours in collaboration with Resident Care. Completing move-in process and orientation for new residents, families and support personnel Assist with processing move out notices. Maintain occupancy and program compliance by processing annual and interim recertifications; serves as lead on recertifications Follow up with residents to collect required documentation for lease up and recertifications Prepare resident files, property binders, and documentation for audits and inspections Manage resident relations issues and complaints, which include taking resident phone calls, requests, and concerns, and responding in a prompt and professional manner. Promote positive resident relations through superior customer service: • Assist with physical and financial management of the property under the supervision of the Property Manager and the Director of Property Management. • Assist with annual and periodic unit inspections • Review and inspect vacant apartments, make-ready apartments, and model units. • Receive, log, and coordinate work orders in property management software to ensure timely follow-up • Communicate concerns and make referrals to the Resident Services team for residents requiring assistance or intervention • Market and promote all programs to applicants, residents, families, and interested parties, including resident services such as food services, personal care, assisted living, activities, and transportation • Maintain confidentiality and protect company values • Provide excellent customer service to residents, families, coworkers, vendors, and partners • Be available and on call during off-hours in case of emergency • Train and support all downtown Bethany buildings and fill in at other locations as needed. • Perform other duties as assigned to meet operational needs Requirements REQIURED: Bachelor’s degree Very strong skills with all types of technology, software, online systems, laptop use, Microsoft Office Suite, SharePoint, Bill.com Strong customer service skills with the ability to build rapport with residents and staff. Excellent written, verbal, and interpersonal communication skills. High attention to detail and accuracy Strong organizational and time-management skills PREFFERED: • Minimum of two (2) years of property management experience preferred • Experience with property management computer systems, strongly preferred • Experience with Section 8 and HUD programs preferred • Knowledge of Massachusetts Assisted Living Regulations preferred • Experience working with the elderly population is preferred. • Experience with property management software strongly preferred • Experience with Section 8 and HUD programs a plus. Working Conditions / Physical Demands • Ability to read, write, and communicate effectively in English, bilingual/Spanish speaking candidates encouraged to apply. • Office environment with minimal lifting, kneeling, or bending • Ability to sit for extended periods • Regular use of telephone, computer, email, and interpersonal communication

Responsibilities

The Assistant Property Manager supports daily property operations and compliance functions, focusing on tasks like rent collection, financial reporting, leasing activities, and managing resident relations under the Property Manager's supervision. This role is heavily involved in ensuring adherence to HUD and Fair Housing regulations through meticulous file management and recertification processing.