ASSISTANT PROPERTY MANAGER – LEASEHOLD & ESTATE MANAGEMENT

Department: Leasehold & Estate Management
Location: Head Office, Colchester, Essex
Reports to: Head of Leasehold & Estate Management
Hours: Full-Time (Office Based)

DEVELOPMENT PATHWAY

This role is ideal for an ambitious individual seeking to establish a career in property management. We will provide full training and support, with the expectation that you will progress to managing your own portfolio of blocks and estates in line with industry standards.

ROLE OVERVIEW

This is a varied and hands-on role designed to provide a strong foundation in block and estate management. As Assistant Property Manager, you will be the first point of contact for leaseholders, playing a key role in supporting our team of Property Managers while gaining the knowledge and experience required to progress into a fully qualified position.

KEY RESPONSIBILITIES

• Act as the main point of contact for leaseholders regarding day-to-day enquiries and team tasks.
• Share responsibility for the central phone line with the Block Administration Manager.
• Log and track maintenance issues reported via phone or email across the property portfolio.
• Coordinate and follow up on communal maintenance matters, liaising with contractors, leaseholders, and Property Managers.
• Use our property management software to raise job orders and maintain accurate records.
• Manage contracts and arrangements for parking facilities across the portfolio.
• Accompany Property Managers to site and client meetings (including occasional evenings) to provide note-taking and general support.
• Assist in the preparation of management packs for sales, covering for the Block Administration Manager when required.
• Support the Accounts Team by taking telephone payments when needed.
• Review central compliance records (e.g. Health & Safety, Section 20) and liaise with Property Managers to coordinate updates and works.
• Provide general administrative support: issuing keys/fobs, filing, post, mail merges, and assisting with new site take-ons and outgoing handovers.
• Undertake relevant training to become a qualified Property Manager and assume responsibility for managing a small portfolio in due course.