SUMMARY

The Assistant Property Manager plays an integral role in the success of our team, our community and creating a place our residents are proud to call home. You will be responsible for providing unparalleled service to our residents by assisting in the coordination and orchestration of day-to-day operations of our multi-family apartment community. This role is the liaison between management, site staff and residents in the absence of the Property Manager.

REQUIRED SKILLS AND QUALIFICATIONS

• Capable of performing the essential functions of the job, with or without reasonable accommodations
• Ability to understand and communicate written and verbal directions
• Regular attendance, reliability and punctuality is necessary to meet the needs of applicants, new and current residents, guests and outside vendors during regularly scheduled hours
• Ability to work nights and weekends, upon request
• Must be able to work overtime as needed
• Required to work on an on-call basis
• Must be available on the last and first day of the month for turns
• Outstanding customer services skills
• Well organized with excellent attention to detail
• Aptitude to work independently with excellent time management skills

EDUCATION AND EXPERIENCE

• High School Diploma or GED Equivalent
• One year of hospitality experience required
• Fluent in English, verbal and written
• Proficiency in Microsoft Office Suite

CONCLUSION

All employees are expected to follow all policies and procedures. These policies and procedures can be found in the employee handbook, department policy and procedure manuals and with your supervisor. This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time

• Assist the Property Manager to ensure the community meets occupancy goals, utilizes marketing strategies to secure prospective residents, creates/maintains follow-up procedures and promote a Community Outreach Program
• Maintain vendor/contractor communications concerning scheduling, billing, and vendor relations, and process invoices in a timely manner
• Assist with addressing resident concerns and requests
• Assist with the payment collection process and ensure that the community is meeting defined delinquency standards
• Contribute to the cleanliness and curb appeal of the community
• Prepare and process resident service requests
• Prepare newsletters, promotional flyers, and assist with the planning of community activities and events
• Prepare weekly and monthly reports as assigned
• Interact positively with residents to maintain high levels of resident satisfaction
• Demonstrate strong professionalism and integrity as a representative of the community
• Comply with all industry Fair Housing rules and regulations
• Operate within OSHA (Occupational Safety and Health Act) standards and company safety policies at all times
• Other duties as assigned by Property Manager