COMPANY OVERVIEW

Bellstar Hotels & Resorts, part of the Aimbridge Hospitality family, is dedicated to creating exceptional experiences for our owners, guests, and associates. With a commitment to teamwork and a passion for excellence, we thrive in some of Canada’s most iconic locations.

SUMMARY

As an Assistant Property Manager for our Rental Units in Canmore, you will play a vital role in supporting property management operations to ensure a seamless experience for our guests and owners. This position is essential to maintaining our high standards of service and operational excellence.

• Assist the Property Manager in daily operations and management of the properties
• Support guest relations by addressing inquiries and resolving issues promptly
• Overseeing and managing all aspects of the daily operations of the front office
• Building, retaining, engaging, and empowering a strong service orientated team who contribute to a positive working environment
• Building and maintaining strong, professional relationships with all guests, owners, stakeholders, suppliers, and community members
• Working with the Area Property Manager to create a financial plan and budget for the departments
• Managing the performance of the departments and employees through effective KPI indicators, goal setting and targets
• Maintaining exceptional knowledge of hotel facilities and services
• Working closely with the Housekeeping and Maintenance teams to manage room cleanliness and preparation
• Managing and monitoring all related costs including labor, inventory, and maintenance
• Managing the hiring, training, and performance evaluation of associates
• Various administrative tasks including payroll, inventory, scheduling, invoicing, and ordering
• Seeking out ways to improve guest service and increase owner satisfaction
• Graciously handling guest and associate concerns in a professional and timely manner
• Assisting in negotiating contracts with vendors and suppliers as needed
• Complying with all legislative requirements and internal standards, policies, and procedures while upholding the company’s core values
• Other relevant and related duties as assigned