Assistant Property Manager - Hollins House (Sr. Community) Baltimore, MD. at Enterprise Community Partners

Baltimore, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Feb, 26

Salary

26.0

Posted On

09 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Property Management, Leasing, Customer Service, Communication, Organizational Skills, Problem-Solving, Attention to Detail, Microsoft Word, Microsoft Excel, Team Leadership, Sales and Marketing, Financial Management, Resident Engagement, Compliance, Record Keeping, Training

Industry

Civic and Social Organizations

Description

Enterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves. Since 1982, we have invested $80.9 billion and created 1 million homes across all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands – all to make home and community places of pride, power and belonging. Join us at enterprisecommunity.org Working at Enterprise At Enterprise, you’ll be part of a diverse, committed team making a difference every day. You will collaborate with some of the smartest minds and biggest hearts in our field. You’ll be empowered to drive systems change and take bold steps to advance racial equity. And you will find a career home where you’re valued and supported in your growth journey. Enterprise offers career opportunities in our offices across the country with an exceptional benefits package. Job Description Summary: Ensures a safe and attractive living environment for residents, exceptional quality and service, sustained resident satisfaction, operational efficiency, and strong financial results. Serves in the capacity of the Property Manager in his/her absence. • Consistently and genuinely demonstrate the HEROES principles of HELPFUL, ENGAGED, RESPONSIVE, OUTSTANDING, EXCELLENCE and SUCCESS in all activities and interactions. • Interacts routinely with residents; communicates effectively, appropriately, and courteously with residents, associates, management and guests to ensure that all areas of concern are addressed promptly and professionally. • Implements sales and marketing activities both on and off site to achieve occupancy goals; recommends strategies to adjust activities as needed in response to market conditions, competitive pressures, apartment turnovers, and other factors influencing occupancy; maintains knowledge of competitive properties and market trends and makes recommendations as appropriate. • Complies with Enterprise Residential’s policies and procedures and external regulatory requirements; ensures solid understanding of Enterprise Residential’s operational and human resources policies and procedures. • Ensures strict compliance with the Fair Housing Act, shows and leases apartments; qualifies prospective residents in compliance with program requirements; manages lease renewal process. • Collects rents, monitors and manages delinquencies and collections, and maintains accurate records. • Provides direction to the team in the absence of the Property Manager. • Promotes resident services initiatives in conjunction with the Resident Services Department; drives efforts at the community level, engaging residents in social, educational, planned activities and events. • Prepares, monitors, and distributes reports on a variety of operational and financial data. • Assists in processing property expenses such as vendor invoices. • Participates in and attends all required training sessions. • Keeps Property Manager informed of any information that could affect property operations. • Supports other communities as assigned by management. • Other duties as assigned. SUPERVISORY RESPONSIBILITIES: While this role has no direct reports, the Assistant Property Manager may act in a supervisory capacity, under the direction of the Property Manager. When participating in supervisory responsibilities such as recruiting, interviewing, hiring, and training associates; planning, assigning and directing the work of associates; appraising performance, rewarding and counseling associates; addressing complaints and resolving problems, s/he carries out supervisory responsibilities in accordance with Enterprise Residential policies and applicable laws. ESSENTIAL SKILLS, EXPERIENCE AND TALENTS: • Minimum three years’ experience in property management, leasing, or a related field. • High School Diploma or G.E.D. • NCHM COS (Certified Occupancy Specialist) & TCS (Tax Credit Specialist) Certification or equivalent certification from a nationally-recognized compliance training program and experience, or ability and commitment to obtain certifications at the next available course offering. • Ability to work in a fast-paced environment demonstrating strong organizational and follow up skills along with an ability to manage multiple priorities. • Strong verbal and written communication skills with the ability to interact, in English, with a diverse group of associates, residents and external agencies. • Ability to apply reason, logic, and problem-solving skills to resolve typical operational issues. • Ability to read, in English, at a level sufficient to understand policies and procedures, safety notices, general business correspondence and/or documentation. • Strong computer and keyboarding skills with proficiency in Microsoft Word and Excel and the ability to quickly master new applications. • Excellent interpersonal skills. Positive attitude, enthusiasm and energy. strong customer service orientation to older adults. • Strong attention to detail. • Ability to handle a high volume of telephone calls. Total Rewards at Enterprise: You will be working with a group of talented professionals who are motivated by serving the community and addressing the need for affordable housing. Enterprise offers a comprehensive total rewards package for you and your family. The base hourly rate for this role is between $24.00-$26.00/hour depending on level of skills and experience. The hourly range for this position is represented by the low and high end of the range for the amount to be paid for the position. Salaries paid at Enterprise will vary based on factors that may include skills, education, location, experience, and performance. The salary range is just a part of the total rewards package provided to employees at Enterprise, and other rewards may include annual performance bonuses and generous paid leave programs. At Enterprise, our benefits form a major component of our total rewards package. Benefits include dental, health, and vision care plans, as well as family-building benefits, such as adoption and surrogacy support. Enterprise allows flexible work arrangements to promote a better work-life balance. We offer health advocacy, EAP, and mental health benefits. We round out our total rewards package by offering financial education, wellness programs, and auto-enrollment in the company's 401(k) plan with employer matching contributions. Finally, you will have learning and development opportunities, including tuition reimbursement for job-related courses and certifications. Thank you for your interest in joining the Enterprise team in our effort and commitment to serve others. #PMG #ID Enterprise Community Partners is a national nonprofit that exists to make a good home possible for the millions of families without one. Home is where life happens, where plans are made and futures begin. The foundation for dignity, health, education, wealth and community. Yet rents keep going up, paychecks don’t keep pace, and good homes in strong neighborhoods are increasingly out of reach. The system doesn’t work. It must be changed, and it must be changed by us. What We Do Everything we do is informed by the residents we serve: Support community development organizations on the ground Aggregate and invest capital for impact in homes and communities Advance housing policy at every level of government Build and manage communities ourselves Our Goals Together with our partners, we focus on the greatest need – the massive shortage of affordable rental homes – to achieve three goals: Increase the supply of affordable homes Advance racial equity after decades of systematic racism in housing Strengthen communities to be resilient to the unpredictable and make upward mobility possible Our Impact Since 1982, we have invested $80.9 billion and created 1 million homes across all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands – all to make home and community places of pride, power and belonging. We are here for impact. We are here for change. Join us. Enterprise is an Equal Opportunity Employer. We value a diverse workforce and strive to create an inclusive culture. Enterprise encourages and considers applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, veteran status or any other characteristic protected by applicable law. Enterprise is committed to providing reasonable accommodations for individuals with disabilities to ensure full participation in the interview process and to perform essential job functions. Contact HR@enterprisecommunity.com to learn more. For all general inquiries please contact recruiting@enterprisecommunity.com.

Responsibilities

The Assistant Property Manager ensures a safe and attractive living environment for residents while maintaining operational efficiency and strong financial results. They serve in the capacity of the Property Manager in their absence and interact routinely with residents to address concerns promptly and professionally.