Assistant Property Manager - Shift B at Nir Yu

Bogota, Capital District, RAP (Especial) Central, Colombia -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Property Management Systems, Housekeeping Workflows, Quality Control Standards, Checklist Interpretation, Audit Documentation, Operational Failure Detection, Airbnb Case Management, Deposit Dispute Processes, SEO, Listing Optimization, Ranking Analysis

Industry

Staffing and Recruiting

Description

The Role: The Assistant Property Manager plays a critical role in ensuring the operational excellence of our managed properties. This position is responsible for maintaining communication standards, guaranteeing property readiness, supporting housekeeping and maintenance coordination, and preserving a seamless guest experience. Each shift has a defined operational rhythm, where Shift A ensures an impeccable morning launch and Shift B guarantees continuity, administrative accuracy, and portfolio stability throughout the afternoon and evening. The role directly impacts guest satisfaction, owner confidence, and the overall daily performance of the portfolio. Schedule: 10:00 a.m. – 7:00 p.m. CST On-Call Coverage: Until midnight (emergencies only) Purpose of the Role: To ensure operational continuity throughout the afternoon, manage critical administrative tasks (deposits, waivers, Airbnb cases), audit listings, and close the portfolio in optimal condition by the end of the day. Responsibilities: Respond to messaging from 10:00 a.m. to 12:00 p.m. Review the maintenance report list and coordinate execution with the Manager from 12:00 p.m. to end of shift. Provide ongoing responses to guests and property owners Open, manage, and close Airbnb cases, AirCover claims, and deposit disputes. Perform daily SEO and Listing Ranking audits across the portfolio (photos, titles, descriptions, rates). Coordinate with Backoffice for listing reactivation when required. Conduct a second review of deposits and waivers at 3:00 p.m. Confirm “Check-in Ready” status at 3:40 p.m. Provide direct support to the Manager between 4:00 p.m. and 6:00 p.m., including maintenance follow-ups, onboardings, and offboardings. Review and respond to guest reviews. Perform on-call emergency support until midnight (emergencies only). Technical & Operational Skills: Strong command of property management systems (Hostify, RingCentral, Airbnb, VRBO). Understanding of housekeeping workflows and quality control standards. Ability to interpret checklists, audit documentation, and detect operational failures. Familiarity with Airbnb case management and deposit dispute processes. Basic SEO, listing optimization, and ranking analysis.

Responsibilities

The Assistant Property Manager is responsible for ensuring operational continuity and managing critical administrative tasks throughout the afternoon and evening. This includes responding to guest inquiries, coordinating maintenance, and auditing property listings.