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POSITION SUMMARY: The Assistant Property Manager aids Property Managers with daily oversight and maintenance over designated properties/region while building rapport with residents and the community. This position will ensure each property complies with applicable regulations and upholds Urban Housing Solutions’ housing standards through the administration of regular audit checks. Responsibilities include but are not limited to: monitor UHS properties, process applications, coordinate accounts receivable, conduct showings and unit inspection, assist with recertifications and distribute notices. UHS emphasizes a team approach to perform job responsibilities that are consistent with fulfilling our mission, values, and vision. Properties may vary based on business needs.

ESSENTIAL RESPONSIBILITIES: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

• Act as point of contact for residents throughout their time with Urban Housing assisting with application processing, payments, maintenance, etc.
• Assist Property Manager with front desk duties when necessary and promptly respond to all incoming calls, messages, and emails.
• Ensure applications are readily available and distributed to all interested applicants. Assist with preparation of applicant files.
• Complete landlord statements and provide assistance to any agencies providing support services to any resident. Log all details regarding applications into Property Management Software.
• Reconcile tenant accounts and enforce and apply late fee procedure; assist in pursuing delinquencies notices through late letters, legal actions, and finally eviction.
• Track all open receivables and review delinquency report in Property Management Software.
• Track all open receivables and review delinquency report in Property Management Software with Property Manager monthly at minimum.
• Assist with lease renewals and income certifications in accordance with the applicable regulations and track results in Property Management Software.
• Maintain and update records in Property Management Software frequently to provide an accurate depiction of all the units and residents in the assigned portfolio of properties.
• Complete maintenance work orders as applicable and communicate emergency situations with Maintenance team as soon as possible.
• Develop contacts and build relationships within the community keeping abreast of current issues affecting properties and the local community and assisting with marketing endeavors when necessary.
• Assist Property Manager and Maintenance team with audits/ inspections.
• Ensure all company policies and procedures are being strictly adhered to and provide consistent, equal service to all our residents, applicants, and vendors while promoting a positive image of the company throughout the local community.
• Perform other duties as assigned.
• Follow all the policies and procedures of Housing Visions and adhere to Urban Housing Solutions values while maintaining a professional attitude and appearance in the office.

SUPERVISORY RESPONSIBILITIES: This position does not directly supervise anyone.
KNOWLEDGE AND SKILLS: The requirements listed below are representative of the knowledge, skills and/or abilities required.
Education and/or Experience: Minimum age 18 years old. High school diploma or equivalent required. Minimum of two (2) years leasing experience and/or customer service and working with diverse populations required; Associate or College degree in psychology, social work, human development, or behavioral science preferred; Certified Occupancy Specialist (COS) certification & Fair Housing certification preferred. Valid driver’s license with no major restrictions and acceptable to Urban Housing Solutions insurance carrier required. Must be able to meet the requirements of a Drug Free Workplace which includes but is not limited to negative results on pre-employment, post- accident/incident, random and reasonable suspicion testing.
Computer Skills / Technical Knowledge: Proficiency in Microsoft software products including Excel, Word, and Outlook; Ability to learn new software in a timely manner. Experience with Onesite software preferred.
Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals, and percentages. Ability to understand and identify statistical trend analysis.
Language Skills: Ability to understand, read, write, and speak English. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, safety data sheets (SDS) or governmental regulations. Ability to successfully write reports, business correspondence and policy. Ability to effectively present information, respond to questions and professionally interact with managers, employees, clients, vendors and the public, and diverse groups of people, particularly difficult/resistant patient populations and multiple types of providers in a variety of settings.
Reasoning Ability: Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action. Must effectively convey ideas, images, and goals to a diverse group of personalities.
Other Qualifications: General knowledge of computer applications for the frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Must be able to handle multiple, simultaneous tasks effectively and efficiently. Strong verbal and written communication skills required. Must be detail oriented and organized with the ability to perform duties under pressure, prioritize workload, and timely meet deadlines. Must have the aptitude and ability to self-direct work.
PHYSICAL AND MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
While performing the duties of this job, the employee is occasionally required to stand; sit; walk for extended periods of time; use hands to touch, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch, or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Repetitive motion of upper body. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
While performing the duties of this job, the employee must be able to work in a fast-paced, sometimes stressful, customer service-oriented environment, perform duties under pressure and meet deadlines in a timely manner. The employee must work as part of a team, complete assignments independently and take instructions from supervisors. Must desire to work with underserved populations, particularly vulnerable and/or formerly homeless populations and be willing to meet with residents where they are most comfortable.
WORK ENVIRONMENT: Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
Works in well-lit, ventilated and climate-controlled office environment where routine equipment is used; some equipment has moving mechanical parts. May be exposed to hot and cold temperatures.
Noise level varies from an indoor environment to outdoors and/or inside various property locations.
Must possess reliable transportation, a valid driver’s license and maintain an acceptable driving record in accordance with UHS Fleet policy

• Act as point of contact for residents throughout their time with Urban Housing assisting with application processing, payments, maintenance, etc.
• Assist Property Manager with front desk duties when necessary and promptly respond to all incoming calls, messages, and emails.
• Ensure applications are readily available and distributed to all interested applicants. Assist with preparation of applicant files.
• Complete landlord statements and provide assistance to any agencies providing support services to any resident. Log all details regarding applications into Property Management Software.
• Reconcile tenant accounts and enforce and apply late fee procedure; assist in pursuing delinquencies notices through late letters, legal actions, and finally eviction.
• Track all open receivables and review delinquency report in Property Management Software.
• Track all open receivables and review delinquency report in Property Management Software with Property Manager monthly at minimum.
• Assist with lease renewals and income certifications in accordance with the applicable regulations and track results in Property Management Software.
• Maintain and update records in Property Management Software frequently to provide an accurate depiction of all the units and residents in the assigned portfolio of properties.
• Complete maintenance work orders as applicable and communicate emergency situations with Maintenance team as soon as possible.
• Develop contacts and build relationships within the community keeping abreast of current issues affecting properties and the local community and assisting with marketing endeavors when necessary.
• Assist Property Manager and Maintenance team with audits/ inspections.
• Ensure all company policies and procedures are being strictly adhered to and provide consistent, equal service to all our residents, applicants, and vendors while promoting a positive image of the company throughout the local community.
• Perform other duties as assigned.
• Follow all the policies and procedures of Housing Visions and adhere to Urban Housing Solutions values while maintaining a professional attitude and appearance in the office