Office based role to support management of a set leasehold portfolio.

Duties:

• Answering inbound telephone calls and assisting where possible. Alternatively taking detailed messages and assessing urgency – forwarding to PMs if necessary.
• Providing prompt and courteous responses to inbound emails
• Assisting Property Managers with following up work instructions to contractors ensuring they are completing successfully and is a satisfactory timescale.
• Prepare and distribute correspondence and reports
• Work within a team to manage a group mailbox
• Take payments over the telephone and update VAT schedule for keys/leasehold enquiries.
• Projects – work closely with Leasehold Surveyor on issuing section 20 notices
• Conveyancing – work closely with Conveyancing Secretary following some more in depth training to provide more of an understanding of the whole process.
• Making Senior Management aware where complaints may have been raised or issues have not been dealt with in a timely manner.
• Ongoing assistance in management of company’s GDPR requirements
• Ensure the team diary appropriately in line with Lone Working policy
• CDM management – ongoing support to Head of Property Management & Property Director with CDM project
• Overall control of stock levels for all offices including stationery, keys, fobs, permits etc.
• Assistance on preparation, presentation and distribution of Service Charge budgets
• Arrangement of AGMs including booking venues, etc. Preparation and distribution of minutes post AGM
• Occasional meet / greet of visitors to the office
• Other tasks as requested by Senior Managers

Skills:

• Strong office administration skills
• Excellent phone etiquette and customer service skills
• Proficient in data entry and record keeping
• Excellent time management and organisational skills
• Proven property industry experience
• Experience with property management software, such as Resident/Acquaint is preferred but not required

Job Type: Full-time
Pay: £25,000.00-£27,500.00 per year

Experience:

• Customer service: 2 years (preferred)

Work Location: In perso

• Answering inbound telephone calls and assisting where possible. Alternatively taking detailed messages and assessing urgency – forwarding to PMs if necessary.
• Providing prompt and courteous responses to inbound emails
• Assisting Property Managers with following up work instructions to contractors ensuring they are completing successfully and is a satisfactory timescale.
• Prepare and distribute correspondence and reports
• Work within a team to manage a group mailbox
• Take payments over the telephone and update VAT schedule for keys/leasehold enquiries.
• Projects – work closely with Leasehold Surveyor on issuing section 20 notices
• Conveyancing – work closely with Conveyancing Secretary following some more in depth training to provide more of an understanding of the whole process.
• Making Senior Management aware where complaints may have been raised or issues have not been dealt with in a timely manner.
• Ongoing assistance in management of company’s GDPR requirements
• Ensure the team diary appropriately in line with Lone Working policy
• CDM management – ongoing support to Head of Property Management & Property Director with CDM project
• Overall control of stock levels for all offices including stationery, keys, fobs, permits etc.
• Assistance on preparation, presentation and distribution of Service Charge budgets
• Arrangement of AGMs including booking venues, etc. Preparation and distribution of minutes post AGM
• Occasional meet / greet of visitors to the office
• Other tasks as requested by Senior Manager