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Assistant Quality Analyst at Digitide Solutions Limited

Sonipat, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

0.0

Posted On

04 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Assurance, Customer Service Management, Analytical Thinking, Problem Solving, Communication Skills, Interpersonal Skills, Time Management, Organizational Skills, Call Recording Software, Transcription Analysis, Feedback Provision, Compliance Monitoring

Industry

IT Services and IT Consulting

Description

As an Assistant Quality Analyst, you will play a vital role in monitoring and evaluating the performance of our Customer Care Executives (CCEs). Your insights will drive continuous improvement and ensure we deliver exceptional customer experiences. This role offers an opportunity to contribute to our company's success and shape the future of our customer care operations.

Responsibilities

The role involves monitoring and evaluating the performance of Customer Care Executives to ensure high-quality service. The analyst will provide insights to drive continuous improvement and enhance overall customer satisfaction.