At the heart of the world’s greatest golfing destination, the Old Course Hotel, Golf Resort & Spa is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times.
Part of Kohler Company, the Old Course Hotel, Golf Resort & Spa is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.

GUEST EXPERIENCE & SERVICE EXCELLENCE

Warmly welcome and engage with guests, ensuring a personalised check-in and check-out experience.

• Proactively anticipate guest needs and handle special requests or complaints with professionalism and efficiency.
• Ensure reception associates adhere to established five-star service standards, demonstrating attentiveness, courtesy, and discretion.

• Monitor guest feedback, both verbal and online, and implement service improvements accordingly.

• • Assist in preparation, training of team and overarching adherence to the various audit schemes the hotel subscribes to such as, Preferred Hotels, Forbes, AA etc

ABOUT THE ROLE

An exciting opportunity within our Front Desk team has become available for an Assistant Reception Manager. Our Receptionist team are the face and brand ambassadors of the Old Course Hotel and are passionate about providing excellent customer service and looking after our guests from the warm and cheerful greeting through to the heartfelt goodbye.
You will be responsible for ensuring the seamless operation of the reception desk, delivering exceptional guest experiences, and supporting the Front of House Manager in managing the front desk team. This role requires strong leadership, problem-solving skills, and a guest-centric approach to uphold the hotel’s five-star standards.
Your responsibilities will include;

Previous experience in a front office or reception management or leadership role within a four- or five-star hotel.

• Previous Experience of hotel management systems and front desk procedures