In This Role, You Will

• Support Relationship Managers in managing and growing a portfolio of international and internationally aspirant middle-market customers.
• Prepare and coordinate customer relationship plans, account reviews, customer meetings and business development activities.
• Identify customer needs and coordinate appropriate solutions across cash management, trade, payments, foreign exchange, sustainable finance, wealth and other specialist products.
• Support new-to-bank acquisition through market research, lead generation, prospect preparation, follow-up and management of the shadow portfolio.
• Coordinate cross-border referrals through and work with HSBC colleagues and product partners across different countries.
• Assist with credit applications, annual reviews, facility documentation and monitoring of approved terms, within established procedures and delegated authorities.
• Maintain high standards of customer service and control by completing KYC and customer reviews, monitoring account activity, maintaining accurate records and escalating credit, conduct, financial crime, compliance or operational risks promptly.
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To be successful in the role, you should meet the following requirements:

• Relevant experience in Corporate Banking, Relationship Management, credit or financial services is highly preferred
• Strong customer service, communication and stakeholder management skills.
• Ability to understand customer needs and coordinate suitable banking solutions.
• Basic knowledge of international trade, foreign exchange, payments or cash management.
• Good analytical, organisational and prioritisation skills.
• Understanding of credit, KYC, compliance and operational risk controls.
• A full-time graduation degree of at least three years is essential for obtaining a UAE visa and work permit. For degrees obtained outside the UAE, valid attestations and equivalency are also mandatory
• Under the New Labour Law, only fixed term contracts shall be available to all employees of HSBC UAE (except DIFC and ADGM employees) – hence in line with the term of work permit, a 4 years’ contract would be issued